ESIS Learning & Development: Learning Facilitation Specialist

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Job description

ESIS Learning & Development: Learning Facilitation Specialist

The Learning Facilitation Specialist for ESIS Learning and Development is responsible for creating technical learning materials and facilitating classes for ESIS North America and ensuring learning materials and classes delivered to claim staff are practical, relevant, and enduring.

To learn more about the learning & development role, Click here to view a general informational video.

This position will report to the head of ESIS Learning and Development. It will operate on a hybrid schedule (3 days in office, 2 days remote) in our Cheektowaga, New York or Dallas, TX offices.

Core Responsibilities:

• Designs classes for ESIS claims and business staff ensuring learning solutions align with the business needs, are practical, and facilitate an impactful learning experience.
• Facilitates virtual training classes, approximately 3-5 classes per week, designed to ensure ESIS claims professionals and new hires understand and can complete the core functions of their designated roles.
• Designs supporting learning materials for ESIS employees which reinforce training curriculum objectives and drive manager engagement.
• Collects, evaluates, and acts on learning metrics that are both qualitative and quantitative.
• Leverages foundational insurance expertise to facilitate classes across multiple lines of business.
• Utilizes integrated blended learning solutions to promote a scalable, consistent, and repeatable learning process.
• Works with designated Subject Matter Experts ("SMEs") to design and develop innovative and creative learning solutions aligned to appropriate Instructional Design standards.
• Utilizes new learning technologies to ensure that delivery methods are practical, relevant, and engaging for all employees.
• Considers the learner's experience when designing/structuring learning material and classes.
• Works within ESIS Learning & Development to assist with implementation of approved learning solutions.
• Able to utilize Chubb Talent Experience (CTX) to track and measure learning solutions, determine how material is being received and identify opportunities to adjust material based on findings.

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