Field Operations Manager

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Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing

You will manage the day-to-day operations of a field crew responsible for maintaining and installing Verizon's Network. You will be actively coaching, motivating and supporting your team's professional development. You will be leading and guiding a team of union-represented employees promoting outstanding customer service in a safe working environment. You will be managing multiple tasks and prioritizing based upon the ever-changing environment and daily service delivery situations.

• Training, coaching, and counseling direct reports through observing employee quality and safety performance.

• Engaging with employees to manage, evaluate and meet team performance and business metrics.

• Conducting employee performance appraisals and communicating feedback effectively.

• Supporting the installation, maintenance, and construction of network services.

• Evaluating trends in data and identifies the root cause of issues to develop solutions to customer service or network issues.

• Interacting with customers as needed to ensure service satisfaction.

• Managing mandatory training on compliance, safety, systems and general process changes.

• Maintaining and securing administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.

• Resolving grievances and workplace issues to maintain and enhance a positive working environment.

• Traveling required within work geography. May be overnight at times depending on geography size.

What we're looking for

You thrive in environments where strong leadership skills, business acumen, and technical expertise are key to driving the success of multi-functional teams. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Experience in managing and leading cross-functional teams.

• Valid driver's license.

• Willingness to travel up to approximately 10% of the time.

• Willingness to work extended hours when necessary, including weekends, holidays, after hours and on-call as required for the needs of the business.

Even better if you have one or more of the following:

• A degree

• Experience in the telecommunications or technology industry.

• Strong communication skills.

• Knowledge of outside plant network architecture including copper and fiber optics.

• Strong PC skills (e.g. Microsoft Office Suite, Google Suite, etc.)

• Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, MS teams, etc.).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours 40

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $83,000.00 and $153,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.

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