Food Truck Shift Leader

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Job description

Description:

UNIQUE OPPORTUNITY

This position is what you want to make it! Full time or part time available. While this position is seasonal your employment with Ted's doesn't need to be! When the Food Truck season ends you can use your experience on the truck in our stores in a position that works for you and your schedule. Ideal for college students and anyone else looking to have a flexible, fun schedule and be a part of an iconic Buffalo company!

The Food Truck Shift Leader helps to lead scheduled Ted's food truck events with the guidance and direction of the General Manager in order to maximize productivity, customer service, and operational efficiency through inventory management, employee relations, and communication with food truck staff, Ted's Management, and Ted's customers. Additionally, the Shift Leader works as a crew member in Ted's restaurant locations and has the additional responsibility of opening and closing the store location as needed, as well as running the shift when no managers are present for the purpose of ensuring that the store runs smoothly and employees have proper and sufficient direction.

Position Accountabilities:

Drives the food truck regularly, navigating various situations including but not limited to highway driving, city driving, parking in numerous conditions, and following customer direction to specific locations.

Takes pre- and post-shift inventory of relevant food truck items and cleans the truck and prep areas as needed.

Leads the line at events and the restaurants when there is not a manager present, including but not limited to assigning tasks to employees, solving customer issues, and keeping the line running smoothly.

Assists with general food truck and restaurant operations, including inventory management, cleanliness, efficiency, and service utilizing outlined processes, policies, and standards put forth by Ted's Hot Dogs and as directed by the General Manager.

Delivers excellent customer service, both directly and indirectly through employees, in order to meet or exceed customer expectations and maintain and elevate Ted's reputation for hospitality and care.

Prepares food both before events and to customer specifications at events, as well prior to restaurant operations. Preparing includes but is not limited to breading onion rings, portioning and packing food supplies, grilling food such as hot dogs and burgers, frying food such as french fries and onion rings, and dressing entrees with condiments.

Trains and coaches employees on job duties, including operational tasks and soft skills such as customer service and leadership, employing provided company guides, manuals, and instructional materials in addition to in-person, all at the direction of the General Manager.

Communicates with both the Ted's store management and Ted's store staff on topics such as operational changes, company updates, and employee recognition.

Other duties as assigned.

Requirements:

Position Requirements:

At least 18 years of age

Ability to pass an MVR check

Ability to pass a pre-employment drug screening

Flexibility for scheduling required

Reliable transportation to any Ted's food truck event location or regional restaurant location

Previous restaurant experience preferred

Experience driving a large vehicle preferred

Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations

Effective oral and written communication skills

Strong interpersonal skills

Strong problem-solving skills

Strong leadership skills

Ability to be flexible and adaptable

Ability to work in a fast-paced and changing environment

Ability to work as part of a team

Ability to meet all physical requirements

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