District Service Manager
ImageFIRST Healthcare Laundry Specialists
2024-10-01 19:39:48
Cortland, New York, United States
Job type: fulltime
Job industry: Sales & Marketing
Job description
Overview:
Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page:
Responsibilities & Qualifications:
Due to continuing growth, we are seeking a District Service Manager to join our team.
1st shift: 7:00am-3:30pm
Pay: Based on experience + yearly bonus based on KPI's
Car Allowance: $500.00/month
Fuel Card
RESPONSIBILITIES:
The primary focus of this position is to manage, direct, and develop customer relations and service management. The district service manager will oversee 5 routes and manage the growth opportunities within these routes.
RESPONSIBILITIES:
Professionally respect and embrace our company's Goals and Values
Hire, train, develop and coach service personnel
Responsible for training and certification of all compliance areas
Daily execution of service routes and customer interactions
Route Logistics - Routing of Accounts
Daily merchandise control of all clean and soiled products
Daily coaching, training and monitoring of route performance through check in process
Manage daily account functions: (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation etc.)
Accuracy and timeliness of daily invoices
Ensure service personnel compliance to company service and quality standards
Manage all daily productivity and performance expectations
Support route, sales and administrative personnel
Manage and maintain a recurring revenue stream
Execute business plan for renewing, expanding and developing route business
Ensure 100% completion of quarterly customer contacts and audits
Manage acceptable performance standards in sales, merchandise management, growth, and quit items/accounts.
Account improvement with new products and services
Manage and schedule all routine maintenance on company trucks
Manage invoice reconciliation, invoice printing and report monitoring
Support and assist sales culture throughout the organization
Promote safety, security and self development
Support an empowered, self directed team concept
Adherence to all policies, guidelines and outside agency compliances
Company Values & Benefits:
Required Competencies:
Be Respectful: Value all we come in contact with
Be Remarkable: Create a positive moment with every interaction
Be Safe: Keep ourselves and those around us safe
Be Honest: Be guided by truthfulness in all we do
Benefits:
Competitive pay
Medical, Dental, Vision
Pet, Legal, and Hospital Indemnity Insurance
401k (match)
Tuition Reimbursement
Referral Program
Paid Time Off Package
Great company culture
Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.