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Account Representative

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PDS Tech Commercial, Inc.

2024-10-04 11:46:10

Job location East Syracuse, New York, United States

Job type: fulltime

Job industry: Sales & Marketing

Job description

Job Title: Account Representative

Job Description: We are seeking a motivated and detail-oriented individual to join our Customer Care Center team. This position plays a crucial role in providing strategic direction for pre-delivery and after-sale support to our valued customers, which may include product ordering, availability checks, and delivery coordination.

Key Responsibilities:

  • Deliver exceptional customer service via telephone and written correspondence, supporting B2B channels such as Commercial Contractors, Service Providers, National Accounts, and International offices.

  • Handle a variety of duties including data entry, basic reporting, phone calls, and emails.

  • Assist customers with pre-delivery and post-sale inquiries, such as order entry, order status updates, expedited deliveries, pricing, availability, and limited technical support.

  • Collaborate with the team to maintain a high-volume, fast-paced, and metric-driven call center environment focused on customer satisfaction, building strong business relationships, and driving sales growth.

Job Requirements:

  • High school diploma or GED.

  • Excellent customer service skills.

  • Ability to work both independently and as part of a team.

  • Proficiency in Microsoft Office.

  • Strong organizational skills with attention to detail.

  • Familiarity with Salesforce and knowledge of HVAC products or a related industry is a plus.

  • Willingness to work overtime as needed.

Work Schedule:

  • Standard workday: Monday to Friday, 8:00 AM to 5:00 PM.

  • After training, the position will be 75% onsite, based on business needs and performance.

Compensation:

  • Pay rate: $23.95/hour.

This position is an excellent opportunity for someone looking to contribute to a dynamic team environment and make a meaningful impact on customer satisfaction and business growth. Apply today to join our team!



Pay Details: $23.95 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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