Call Center Representative

---

Job description

Call Center Representative

Location: East Syracuse, NY

Job ID:

Pay Range: $15-17/hour

Schedule is on site - Monday to Friday, 8am - 5pm

Who we are and what we do:
We are the number for 1800-Carrier. We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered 'the factory' and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer's home. Instead of the homeowner reaching out directly to the dealer they will call Carrier for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support.

What we help them with:
Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
Our number one goal is to get the homeowner connected with the dealer
Provide customers with warranty information
Product comparison
Dealer referrals to distributors
Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify

Requirements:
Microsoft Office proficient
Type 35-45 words per minute
Excellent verbal and written communication skills

HS Diploma/GED

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

<!– job description page –>