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Infor ERP SCM-Sr. Application Analyst (SCM Infor Configurator) - Perm

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Atlantic Partners Corporation

2024-11-06 22:42:58

Job location Elmsford, New York, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

Responsibilities:

Install new applications, new components, and upgrade existing applications. Configure application settings.

Provide go-live and rollout support

Interface with users/clients across the company. Support users on new applications, modules, and functionality

Perform analysis of necessary application modifications and work with the appropriate company IT associate or the vendor to coordinate the modification

Determine how a new system, upgrade, or new component can best meet the needs of the users:

Analyze business/clinical needs and requirements

Interpret end user requirements, by fully discussing potential options, and help client move towards optimal solution

Evaluate the operational workflow that is applied to the system

Create system specifications from user requirements

Create test plans and test new systems, version upgrades, and any system modifications

Document all outcomes of testing

Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.

Application implementation, troubleshooting, and support.

Assist Application Analysts and other team members as necessary. Encourage, assist, and foster development of co-workers' skills and proficiency

Provide day-to-day operational support, advanced application troubleshooting support, coordinate modifications and updates, recommend improvements & increase efficiencies and provide pro-active monitoring

Provide 24 x 7 on-call coverage for user support on a rotating basis

On an as-needed basis, provide on-site support within the company hospitals and/or its' affiliates (on-site, rotational support)

Required:

Bachelor's degree or equivalent experience

5+ years of experience

Must have experience with at least one full software development lifecycle (SDLC) ERP implementation, ideally, with the INFOR ERP Solution

Application implementation, troubleshooting, testing, and support experience

Strong desktop skills including Word, Excel, PowerPoint, Visio

Strong ability to influence design decisions and steer projects towards successful outcomes

Project management skills

Critical thinking skills

Strong problem solving and analytical skills

Strong interpersonal skills with customers, vendors, peers, and management

Eager to learn, exceptional listening skills

Excellent written and verbal communication skills

Excellent follow up skills, documentation skills and organizational skills

Must be adaptable in a rapidly changing environment with competing priorities

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