Cash Management Support Coordinator

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Job description

The Cash Management Support Coordinator assists with front-end customer support and operational servicing of accounts utilizing the Cash Management product line. Utilizes and maintains various internal processing systems to enable the availability of such services to the Bank's customer base. This role is also a key support partner of the retail branches as well as second level support for additional front-line employees.

• Provides front-end customer support (inquiries; system issues; problem resolution; technical explanation) directly to bank personnel and customers of Cash Management services.

• Serves as a liaison between the sales function, clients, business lines, and system provider to maintain the reliability of Cash Management products.

• Ensures ongoing compliance and monitors risk related to products and services. Responsible for fraud monitoring and documentation verification of Cash Management related applications and agreements.

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent

• Minimum experience required: 1+ years of prior banking operations and cash management experience

• System & Product knowledge; FiServ products (preferred)

• Familiarity with Bank operational policies and procedures

• Knowledge of the Bank's processing systems

• Knowledge of Microsoft Word and Excel

• Time-management skills and the ability to setup file systems

• Excellent customer service, follow-up and problem-solving skills

• Travel requirements: N/A

• Physical demands (ADA): No unusual physical exertion is involved

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