2024 JFK IAT Sr. Manager, Commercial

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Job description

Overview:
The Senior Manager, Commercial is responsible for food & beverage, advertising & services at Terminal 4; specifically identifying opportunities and implementing initiatives to deliver growth and income by meeting passenger expectations, working closely with business partners and delivering initiatives to improve passenger satisfaction. Other responsibilities include developing, analyzing, negotiating, implementing, and monitoring business plans, proposals, contracts, leases, and agreements with current and potential business partners. This role works closely with the Vice President, Customer Experience & Commercial, and requires a high degree of business acumen, initiative, operational excellence, and leadership.

Responsibilities:
Essential Duties and Responsibilities:

Identifies and implements a comprehensive strategy to ensure the optimal tenant mix is secured for Terminal 4

Develops, implements, and ensures compliance of commercial standards, procedures, systems, and guidelines for Terminal 4

Leads the RFP and leasing process for all food & beverage, advertising, and services contracts

Monitors contractual terms and anticipates extensions, renewal, or tendering of all food & beverage, advertising, and services contracts

Represents the company's vision, initiatives, and interests with a focus on delivering superior customer service, innovative concepts, and a sense of place; ensures commercial partners are sufficiently knowledgeable regarding customer service protocols.

Develop and implement strategies for optimizing performance with the goal of meeting or exceeding the established KPI performance benchmarks.

Accountable for revenue projections of the business categories.

Resolves operational and management issues, makes decisions that include multiple perspectives and solves underlying problems.

Contributes to the development and implementation of goals based on the annual business plan.

Maintains current knowledge of industry trends, opportunities, and challenges.

Other duties as required and assigned by Vice President, Customer Experience & Commercial.

Qualifications:
Minimum Qualifications:

Education, Training, and Experience:

7 years of commercial/concessions management experience in an airport or real estate /mixed- use retail environment, preferably in the F&B, services development.

Bachelor's degree required; Master's degree in management, business administration, or a related field (or the equivalent career experience) is strongly preferred.

A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

Special Requirements:

Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

PLEASE NOTE: AFTER YOUR APPLICATION IS COMPLETE, YOU WILL RECEIVE AN IMPORTANT EMAIL FROM US. PLEASE CHECK YOUR INBOX AND YOUR JUNK/SPAM FOLDER, AND IF YOU HAVE NOT RECEIVED OUR EMAIL, PLEASE NOTIFY

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