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Operations Supervisor (Thai)

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Teleperformance

2024-11-05 10:36:42

Job location Mastic, New York, United States

Job type: fulltime

Job industry: Other

Job description

Qualifications:
Requirements:

Based in One Precinct, Penang.

Responsibilities:
Responsibilities:

Responsible for the day-to-day steering of the Agents handling contacts with Mercedes-Benz customers.

Track individual and team performance against Key Performance Indicators (KPIs) like customer satisfaction, average handling time, and service level.

Identify areas for operational improvement and work with management to implement new processes or technologies to enhance efficiency.

Act as a liaison between the client and TP, communicating updates, handling escalations, and addressing client concerns.

Prepare regular performance reports and present findings to higher management, highlighting successes and areas for improvement.

Follow all steps of TOPS.

Inform a friend!

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