Managed Svc Associate Analyst

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Job description

Managed Svc Associate Analyst

US-NY-Melville

Job ID: 32471
Type: Full-Time
# of Openings: 1
Category: Field Service
NY - Melville-Canon-MS

About the Role

Responsible for assisting the account team by providing fleet management support to clients. Supports site assessment project teams, assists teams through the assessment and reporting process, and prepares assigned project deliverables. Collects and faciliates financial data for billing on a monthly basis. Provides additional support as assigned for special projects that include, but are not limited to, on-site customer technology surveys and work flow data collection for workflow illustrations (floor plans, flow charts, data graphs etc.).

Your Impact

- Assists customer installation, implementation and redeployment plans for account team review.
- Tracks and reports project issues risks.
- Collects all information for invoice generation and monthly data relative to contractual requirements.
- Completes all reporting needs and develops appropriate documentation, providing appropriate data for analysis and recommendations.
- Identifies end-user training opportunities and advises account or solutions integration team of those needs.
- 100% customer satisfaction.
- Provides suggestions and solutions regarding adjustments to the fleet in order to optimize the client environment.
- Obtains basic knowledge of all EMSD offered solutions and products through training.

- Manages client ServiceNow queue to aid in processing requests.

- Creates comprehensive business reviews on a quarterly basis to be presented to client, which includes spend/volume analysis, client key metrics, asset implementaion.

About You: The Skills & Expertise You Bring

- Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
- Experience in Managed Print Services.
- Intermediate Microsoft Office skills, specifically in Excel and Access.

- Expereince in Power BI and VBA is a plus.
- Must be able to multitask, balance workload and follow up.
- Analytical and organizational skills.
- Must be detail orientated.
- Comfortable communicating to both internal and external audiences.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require minimal travel, including overnight stays (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs. May require the transport of devices.

In accordance with applicable law, we are providing the anticipated hourly rate for this role: $62,400 to 63,160/ year

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at .

Posting Tags

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