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Associate Director, Operations

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Publicis Health Media

2024-10-05 23:46:11

Job location New York City, New York, United States

Job type: fulltime

Job industry: Executive Positions

Job description

Job Description

You will be a dynamic operations lead reporting to the Director of Operations, within assigned client team. Partner with and engage account leadership to deliver outstanding client experiences that create customer loyalty and increase growth for our business. You will deliver high-quality work that powers internal and external satisfaction, meet requirements and balance client and agency economics.

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Your Impact:

Project Management

Accountable for master project plan creation and management for all critical client projects

Work directly with client partners to interpret project goals into agency deliverable timelines

Develop and implement executional strategies for client projects

Lead internal communications and daily deliverable management

Collaborate with third-party agencies to develop streamlined ways of working to support client deliverables

Accountable for overall risk mitigation and exposure of client team based on client requirements

Understand agency procedures and establish client specific processes to ensure efficiencies and highest quality of deliverables

Ensure system governance best practices are followed, conducting regular audits

Scope Management

Develop Scopes of Work based on client and internal team inputs

Monitor all projects, how they compare against the agreed upon scope of work while tracking incremental scope opportunities

Identify and remove barriers to project success

Develop relationships with partners across the agency to more easily facilitate cross-capability projects and develop solutions

Identify opportunities to improve client and team dynamics, interactions and overall collaborative spirit

Hire and retain experienced team members while promoting diversity and career management

Uphold standards of Client Operations practice and ensure all direct reports are trained to deliver expectations

Other responsibilities as assigned

Inform a friend!

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