Benefits & Leave Manager

---

Job description

Job Description

We are currently seeking a Manager, Benefits & Leave to support the People Services Team at our New York City office!

Benefits

Supporting the benefit administration of healthcare, 401(k), and all other benefits to a large population with varying eligibility and offerings. Goal to simplify and drive an exemplary employee experience.

Leave administration and support

Supports and coordinates all US, Canadian, and UK leaves of absence cases across the organization including coordinating workers' compensation claims. This includes general administration of disability, statutory leaves, and company, comprehensive case management and compliance with the Family and Medical Leave Act and all related employment laws.

Responsibilities

Support ongoing day to day management of the benefit operations and administration of health, welfare, and 401(k) plans for over 13,000 employees in the US, Canada, and UK

Own relationship with benefits administer including to monitor and problem-solve administrative issues update records due to status changes, resolve escalated enrollment issues, suggest improved administrative procedures, build out the benefit portal to support the employee experience

Ensure payment of invoices and accruing relevant cost

Execute controls related to processing invoices and payroll functions

Implement benefits related regulations, procedures, and documentation (including payroll and accounting activities)

Carry out administrative reconciliations to comply with internal controls and the company's requirements

Own data review across all offerings including benefits administration, 401(k), and all other vendor partners that relay on our data.

Work closely with all parties including People & culture, third party providers, payroll, and legal to address routine inquiries and issues and be accountable for the timely research and resolution of these inquires

Support internal and external team members with benefits related questions

Own the execution of Annual Benefits Enrollment which includes plan changes, oversight of vendor project management, review and testing of benefits offerings, cost changes, benefit communication review, and participate in Club open enrollment meetings

Assists with compliance regulations including 5500 filing, ACA reporting, Non-discrimination testing, San Francisco Ordinance (SFO) filing etc.

Conduct annual review of and manage certain plan documents including but not limited to SPD's, SBC's and SAR's

Maintain knowledge of evolving benefit laws

Ensure compliance on a state, federal and local employee benefit regulations

Help draft routine communication materials for People & Culture and team members

Develop and maintain process documentation as well as ensure the proper documentation/accessibility of all plan documents and summaries

Investigate discrepancies in non-routine situations and provides recommendations for solutions

Serve as the subject matter expert for disability, leave and workers' compensation in alignment and under the general direction and guidance of the People & Culture and the legal team.

Interpret and manage all company leave programs and policies in accordance with the applicable federal,state and Canadian provincial laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.).

Engage with team members with inquires about their leave and engage with interactive process with employee if necessary

Partner closely with internal partners including team mangers and People & Culture to provide status updates on leave claims

Maintain employee leave of absence tracker, including providing biweekly leave reporting to People & Culture team members

Conduct biweekly leave meetings as needed to discuss open leave and accommodation activity

Manage vendor relationship with leave administrators to ensure all claims are being handled consistently, policy/process changes are being implemented accurately and escalations are addressed

Manage all administrative aspects of leave and workers' compensation claims to include providing necessary leave policy paperwork to team members, completing workers' compensation documentation (C11/C240), OSHA Annual Reporting requirements and State leave paperwork requirements

Maintain leave status updates in HRIS system, utilize vendor and internal pay reporting to calculate and enter pay for team members on leave, ensuring team members return timely, and working closely with the People & Culture and Payroll teams to ensure that pay is accurate and correct.

Partner with leave administrators to maintain appropriate contact with all team members on leave and return to work

Manage STD/LTD programs and vendor relationships. Ensures that STD claims are coordinated with FMLA or general medical cases.

Assist with implementing new processes and updating policies to align with organizational growth

Draft leave communications including notices of new State/Federal leave law changes

Manage Benefits Department email inbox and respond to employee inquiries in a timely and thorough manner

Help train, develop, and support Benefit Generalist

Ad-hoc projects as assigned

<!– job description page –>