Community Engagement Manager

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Job description

THIS POSITION MAY BE ELIGIBLE FOR REMOTE WORK FOR UP TO 2 DAYS PER WEEK, PURSUANT TO THE REMOTE WORK PILOT PROGRAM.
To Apply: Email your resume and cover letter to with the Job ID number and Position Name in the subject line
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 45,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York Citys communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp or on its social media sites, Twitter, Facebook, Instagram, and YouTube.
The Communications & Marketing (C&M) team promotes DCWPs work through a variety of communications channels, including press; digital channels (e.g., website, social media networks, email marketing); collaborations with other government agencies, elected officials, and community and advocacy groups; and more. C&M writes, designs, and produces Agencys marketing materials and public-facing forms, correspondences, checklists, and other literature to educate and engage with external stakeholders. C&M ensures DCWPs brand and content are accessible and available in multiple languages to reach larger audiences.
C&M is seeking a Community Engagement Manager to connect with various communities to ensure eligible New Yorkers are taking advantage of the Citys free resources and services. The Community Engagement Managers responsibilities will include, but are not limited to:
Attending and recording community events and public meetings to amplify and memorialize the Agencys work;
Connecting and cultivating relationships with various communities, including, but not limited to, consumers, workers, consumer and labor rights advocacy groups, and business industry associations to further raise DCWP brand awareness;
Monitoring and responding to public inquiries on DCWPs social media channels;
Researching and creating engaging content to inform public on DCWPs programs and services;
Working with sister agency representatives to highlight interagency collaborations and Citywide initiatives especially in underserved communities.

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