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Director, Client Success

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Publicis Media

2024-10-03 14:44:59

Job location New York City, New York, United States

Job type: fulltime

Job industry: Executive Positions

Job description

Job Description

A Director, Client Success who will bridge the gap between our product and Agency client teams for our media OS suite of products. You are responsible for the adoption and usage of the products and to ensure that our end users have a clear understanding of each feature and the best practices for usage. You will include a combination of onboarding client teams and Agency. Champion to the platform including training, trouble shooting , UAT and project management.

You will report to Vice President, Media Data Product Management

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Responsibilities:

Partner with new business and current operations teams to onboard portfolio of marquee clients to the OS applications by outlining pre-requisites and determining client team eligibility by assessing current processes and people on the team

Demonstrate understanding of core business problems to lead organizational change and overcome barriers to onboard client teams to new applications

Design deployment and business operations plans in partnership with key stakeholders on client teams

Collaborate with product marketing to ensure user guides, training and incremental training plan(s) are in place by client

Train and support end-users and Agency Champions on core functionality

Identify and support internal champion(s) to drive organizational change, and ensure adoption and support of product suite

Develop deployment roadmap and partner with Product Managers to validate timelines together with new feature release

Troubleshoot and conduct functionality testing if client teams find bugs/report issues

Perform UAT testing before new functionality release to production

Update and train end-users/Agency Champions on new features and continuously gather feedback

Coordinate with global contacts and maintain ongoing communications to help ensure success using OS applications

Inform a friend!

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