Director Impact & Strategy, Youth and Family Well-Being (Child Welfare)

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Job description

About Us:

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year - and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain's New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

Benefits:
For Full Time Employees Benefits/Perks:

Tuition Assistance Program

Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)

Healthcare Plans (Medical, Dental, Vision, and Pet Care)

403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time)

Candidates hired in this position will work in person but will have the flexibility to a hybrid schedule at Program/Management Discretion

Overview:
The Impact & Strategy Division (ISD) partners with programs to support their implementation and promote the use of data to intentionally learn, improve and innovate, to provide the most effective and impactful services to the participants. The ISD Director (Youth and Family Well-Being - Child Welfare) works with a team of contract managers, program analysts, and risk management staff that work with youth and family well-being programs (eg., Foster Care, Prevention, and Residential). The ISD Director, YFWB supervises four staff and reports to the SVP, Impact & Strategy.

Reports to: Senior Vice President, Impact & Strategy

Location: 305 7th Avenue, New York, NY 10001

Hours: 35 Hours/Week; Exempt

Salary Range: $114,000. to $124,000

Key Responsibilities:

Director, ISD YFWB, manages key collaborations with leaders and staff in the Youth and Family Well-Being Program Division, including supervising and supporting relationships between the ISD YFWB team and the program area teams. The Director oversees a portfolio of Good Shepherd Services programs that includes foster care, prevention, and residential programs.

Supervise and manage a team of four staff, who oversee contract management, data integrity, and database management

Ensure effective communication and collaboration with program and support staff.

Partners with other ISD leaders to ensure implementation of consistent practices and tools that align with the strategic plan and the divisions goals of drive impact.

Has an impact data-driven strategy; uses data to understand impact and inform strategic vision and plans

Manages change in a strategic way that reflects an understanding of change processes and dynamics and supports staff and participants through these processes

Courageously initiates and leads change to ensure the success of individuals and the quality of GSS services

Contract Management

In partnership with the Contract Manager, serves as the agency's point of contact for government funders for program portfolio.

In partnership with division leadership, create an ongoing process / lifecycle management for contracts focused on alignment, collaboration and impact

Participate in change management process throughout the life of a contract

Supervise a Contract Manager responsible for processing and managing government contracts; specific team tasks following the contract life-cycle include: Serve as the primary liaison between funder contract oversight staff and GSS program/support departments

Share contract mandates and expectations with program and support staff upon award, and regularly updates as needed

Development of work scopes with program staff

Monitor and ensure timely contract registration

Gather information, review and submit all reports; obtain fiscal reporting when it coincides with program reports

Coordinate of site visits and program audits

Prepare and submit city, state, and federal discretionary/ legislative funding requests

Obtain, maintain and renew appropriate required licenses and certifications

Respond to inquiries from funders

Address funder-related challenges in coordination with program staff, including but not limited to advocating for changes to workscopes, contractual mandates and budgets

Participate in system-wide advocacy efforts (e.g., attend coalition meetings, support advocacy activities)

Assist the Grants team with competitive renewals

Ensure appropriate close-out when contracts end

In coordination with the other ISD Directors, and the ISD Chief Impact and Strategy Officer and Senior Vice President, design and implement process for key contractual obligations to be readily available to agency leadership, program staff and support departments (e.g., implementation and ongoing maintenance of Salesforce).

Oversee government contract development and management

Advocate to the city and state on issues related to procurement, rates and processes

Serve as point person for city wide contracting initiatives

Ensure appropriate electronic and hard copy record-keeping of contracts, program and fiscal reports.

Risk Management

Coordinate with Risk Management team around all incidents as it relates to program portfolio.

Identify and elevate risk issues related to program portfolio.

Participate in agency wide and program specific risk related conversation and meetings.

Program Evaluation & Planning Practices

Oversee the ongoing development and implementation of a continuous quality improvement process for all relevant programs.

Coordinate the ongoing development of innovative approaches to engage participants and communities in program planning and evaluation.

Provide guidance to program analysts in advanced data analysis and outcomes evaluations, including data management options, qualitative and quantitative data analysis and data visualization methods

Promote the use innovative methods of meeting design and participatory activities

Lead efforts to use data for advocacy purposes

Contribute knowledge of emerging trends from evaluation and program-related fields to help advance and innovate work being done in ISD and within programs

Oversee the use and advancement of databases and information systems

Support data integrity and quality

Guide and support program analysts in preparing to transition a program into specified database (both internal - ex: Salesforce, and external), roll-out the system to new users, update the system as needed and create reports

Partner with program analysts and IT to continuously identify ways to improve the use of Salesforce

Oversee the standardization of consistent tracking of agency-wide outcomes and data elements

Provide supervision within an anti-racist and trauma-informed framework

Intentionally coach supervisees to develop and advance professional development goals

Partner with other ISD leadership to ensure alignment and continual improvement of supervisory practices

Promote cross-team collaboration, learning & skill-building

Collaborate closely with other ISD leadership to align practices, systematically communicate and maintain an awareness of ISD's overall work

Promote specific practices of cross-team and cross-role sharing to adopt strong practices, innovate and enable continuous learning

Co-facilitate and/or lead departmental meetings, workgroups, workshops, etc.

Partner with other ISD leadership to perform cross-agency data analyses and impact evaluation

Coordinate data collection/analysis to aggregate total number of participants served across all programs

Identification of annual goals and progress towards them

Lead programs through a continuous quality improvement process

Develop user-friendly reports to engage program staff in foster care, prevention, and residential programs

Guide programs in learning from data to strengthen practice via hosting participatory, action-oriented conversations around data at meetings with program staff

Partner with program in implementing and measuring data-informed improvements

Partner with other Support departments, such as Information/Technology and Grants to align quality improvement, impact and compliance efforts

Qualifications

Bachelor's Degree required

Supervisory experience required

At least 3 years of child welfare experience (Foster Care, Residential, Prevention, Close to Home) required

Experience in contract management and program evaluation/continuous quality improvement in a non-profit setting

Experience working collaboratively with funders

Process mapping and implementation required

High level of competency in quantitative and qualitative evaluation approaches

Experience using Excel or statistical packages (eg, SPSS or R) to manipulate and analyze large sets of data

Strong skills in data visualization and presentation.

Experience using internal or external databases to track data and outcomes, eg Salesforce, Evolv, Connections

Experience producing and sharing data reports

Understanding of and commitment to anti-racist evaluation practices and approaches
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