E-Commerce Manager

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Job description

Job Description

Position Overview: As the E-Commerce and Retail Support Manager at The Plaza, you will play a pivotal role in driving our commitment to exceptional customer service and operational excellence. You will oversee inventory flow, optimize the e-commerce platform, and ensure a seamless shopping experience for our guests. Your expertise in retail operations and e-commerce will be crucial in enhancing our online and in-store presence.

Compensation: $70,000 - $80,000 Annual Salary

Summary of Responsibilities: Reporting to the Director of Retail, your key responsibilities will include:

Tasks and Responsibilities:

Onsite Retail Support: manager support to hourly staff during store hours including covering for breaks and being onsite until store close. Assisting with hotel guest and inter-department requests. Stock and inventory system support for back of house as needed during heavy shipping periods.

Inventory Management: ensure proper inventory for fast selling product and implement an exit strategy for slow selling product.

E-Commerce Oversight: Audit the online store to ensure accurate product listings, pricing, and inventory levels, while updating the e-commerce website to enhance user experience.

Business Analysis: Partner with the Retail Team to monitor and analyze business trends, managing inventory flow and sell-through rates. Communicate actionable insights to the Operations Team.

Vendor Relations: Maintain strong vendor relationships through accurate invoicing, Purchase Order requests, and consistent communication.

Buying Process Advisory: Provide insights into the buying process, utilizing historical data, reports, and customer feedback to influence inventory levels and sales strategies.

Operational Efficiency: Make recommendations for improvements within the stores and e-commerce platform to achieve operational efficiencies.

Customer Service Excellence: Ensure high standards of customer service are maintained both in-store and online, responding promptly to customer needs.

Financial management: Managing controllable costs, tracking expenses, and running reports on sales, profitability, and costs

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