Event Operations Manager

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Job description

Overview:
Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isn't any ordinary office; it's the beginning of a bowled new career as an Event Operations Manager with Bowlero Corp.

Our Event Operations Managers know what it means to throw the perfect party. They manage a staff of Event Hosts who work diligently to ensure our event clients and guests are totally satisfied with every aspect of their events. Reporting to the center's General Manager, the Event Manager is a great opportunity for someone with exceptional organizational skills and amazing people skills to match.

ESSENTIAL DUTIES: Get a glimpse of all you'll experience as an Event Operations Manager

BE THE HOST WITH THE MOST

Host special events; manage your team of event hosts; oversee all setup of appropriate areas

BRING THE PARTY TO LIFE

Working with the Sales staff and Operations team, help create a seamless event experience that results in guests who book with us again and again

CONNECT WITH YOUR CLIENT

Make a personal connection with your event contact and ensure that all of their guests' needs aren't just met, but exceeded; consistently promote this guest-focused approach to hosting

ALWAYS BE IMPROVING

Ensure the completion of all event reporting and use guest feedback reports to continuously improve guest satisfaction

MANAGE THE TEAM

Utilize our client database to forecast events and schedule our event staff appropriately; counsel and discipline staff as required according to HR guidelines and policies

REMAIN FLEXIBLE

Be available to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center

WHO YOU ARE

You're an event professional who knows that the secret to every great party is a room full of satisfied guests. Your guest service radar is finely tuned and you impart that mindset to all of the event hosts whom you manage. You have experience leading a team and knowledge of the hospitality industry and event planning/execution. You're also a rock-solid communicator whose interpersonal skills are second to none. And since events aren't always 9 to 5, you're flexible to work a variety of shifts, from weekends and holidays to extended workdays.

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team

1 Year+ of Management Experience

2+ Years Banquet Captain

Bachelor's degree

Knowledge of F&B and Hospitality Industry

Broad Knowledge of/Experience in Event Planning and Execution

Proficiency in MS Office Suite and database software preferred

Knowledge of POS register systems

With approximately 350 entertainment destinations spanning North America, our portfolio includes renowned brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). As a company, we are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another. When work is this much fun, it doesn't feel like work at all. Join our team of over 12,000 associates and experience the fulfillment of being part of the Bowlero family.

The approximate pay range for this position is $27.00-$30.00/HR plus commission (extension sales sold), (lane reservation extensions sold) and eligible for a quarterly incentive kicker of $1500 (group and lane NPS.) Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Bowlero offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here:

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