Field Service Engineer, Full-time $80k

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Job description

Field Service Engineer Level 2 NYC 10018

Responsibilities:

• Respond to Level 2 help desk service requests, both reactive and proactive, generated by users or monitoring systems.
• Provide on-site and remote technical support.
• Communicate updates promptly and clearly to customers, leads, and management, both verbally and in writing.
• Collaborate with Project and Internal IT Teams as required.
• Work with fellow engineers based on skill set and task complexity, as directed by management.
• Own and resolve assigned incidents, ensuring timely completion.
• Execute standard changes related to moves, adds, changes, and deletions (MACD) in alignment with documented procedures and policies.

Requirements:

• Minimum 3 years of relevant experience, preferably with a managed service provider (MSP). Other transferable experience will be considered.
• Basic knowledge of three core ITIL Service Processes (Incident, Problem, Change).
• A valid driver's license is required; access to a car is preferred.
• Preferred certifications:
  • CompTIA Network+/Security+
  • Microsoft Azure Administration
  • Microsoft 365 Administration

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