Help Desk Analyst

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Job description

We are seeking an experienced Help Desk Analyst responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries either in-person or over the phone.

Write training manuals; train computer users; maintain daily performance of computer systems.

Respond to email messages for customers seeking help; ask questions to determine nature of problem.

Walk customer through problem-solving process; install, modify, and repair computer hardware and software.

Clean up computers; run diagnostic programs to resolve problems.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install computer peripherals for users; follow-up with customers to ensure issue has been resolved.

Gain feedback from customers about computer usage.

Run reports to determine malfunctions that continue to occur.

Requirements:

Proficiency in troubleshooting hardware and software issues, with a strong understanding of computer systems, networks, and various operating systems.

At least 3 years of experience in a technical support or similar position.

Preferred certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).

Excellent verbal and written skills, with the ability to explain technical concepts to non-technical users.

Strong analytical and problem solving skills with the ability to diagnose and resolve technical issues efficiently.

Demonstrated experience in providing exceptional customer service and support.

Ability to work effectively both independently and as part of a team.

Flexibility to handle a variety of tasks and adapt to changing priorities.

High level of attention to detail and accuracy in work.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Benefits:

For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID ), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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