Housekeeping Manager

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Job description

Job Description

Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.

Compensation: $75,000 - $77,000 per annum

Essential Job Functions:

Begin Day by inspecting all showrooms, out of order and vacant clean room

Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis

Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments

Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness

Inspects and update all vacant clean inspected rooms in the computer as soon as they become available

Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily

Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed

Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed

Check all due out rooms 3 times per day, at: 12, 2 and 4pm - All check outs must be cleared by 6pm

Upon guest departure re-check room for any forgotten item

Maintain database of guest preferences

Report all room discrepancies with front desk daily before the end of shift.

Report Engineering deficiencies daily to Housekeeping Office Coordinator

Encounters all guests and employees in a professional, service-oriented manner

Report and handle all guest requests, complaints and service related issues

Make recommendations to improve service and ensure more efficient operation

Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting

Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member

Maintaining a good professional relationship with all contacts both inside and outside of the hotel

Establish and maintain effective communication process with the entire hotel departments

Inform Housekeeping Management of any absence from duty, reasons and or request additional days off

Assist with disciplinary action when necessary

Assist with interviews and new hiring process

Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards

Comply with all hotel and departmental standards, policies and procedures

Perform other related duties as requested by supervisor

Adhere to Fairmont Grooming Standards at all times

Comply with all hotel and departmental standards, policies and procedures

Observe health and safety guidelines at all times

Wear safety equipment and/or protection if required

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