Please scroll down, To apply

Manager, Operations

hiring now
New job

Spark Foundry

2024-10-01 14:55:03

Job location New York City, New York, United States

Job type: fulltime

Job industry: Other

Job description

Job Description

Overview:

The Client Operations Manager collaborates closely with client leadership, finance, and administrative staff to improve and streamline process, oversee and manage all internal/external financials, staffing, reporting and system and tools.

Role Objectives:

Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence:

Systems & Tools

Data hierarchy organization and management

Publicis OneTeam OS

Manage rollout of the P1T Operating System within agency and client teams

Develop and maintain a running gap analysis of OS requirements and actual status, and build a roadmap to close the gap

Knowledge and use of MediaTools, Mbox/Prisma and of internal tools Lion Box and Altair (for non-media POs)

Day-to-day internal system/technology maintenance and troubleshooting

Process

Create processes for new initiatives

Prepare regular status reports and distribute internally and externally if necessary

Track key project milestones and raise appropriate flags to ensure timely execution of deliverables

Assist administrative lead in cascading communications to the team and providing shared folder access to work product and key information

Provide feedback for process improvement and lessons learned as related to assigned tasks

Onboarding

Support a defined and codified welcome process (Publicis OneTeam and Spark Foundry / Publicis North America) and continue to improve/evolve process of new hire orientation and navigation (i.e. systems and tools training, client/account background, new hire profiles, timesheet entry, seating assignments, IT hardware, etc.)

Accountability

Support Client Leadership and Operations teams in the execution of budget management, billing, reconciliation, general reporting and data manipulation, process improvements, and more as directed while maintaining an eye for detail and understanding the interdependencies across the various tasks assigned.

Inform a friend!

<!– job description page –>
Top