Onsite Audio Visual Manager

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Job description

Description:
WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Onsite AV Manager maintains and is responsible for all service and repairs of customers' audio video equipment and fully integrated conference rooms including auditoriums and board rooms. This role interfaces directly with the customer and their responsibilities include maintaining daily functionality of all AV and integrated conference rooms. This role commonly includes managing a small team of AVI-SPL Onsite Managed Services staff.

The position calls for collaboration with internal and external teams. This is a key role in maintaining a good partner relationship and being sensitive to our client's needs and schedules. The end goal of the Onsite AV Manager it to deliver a world-class Customer Service experience.

Day-To-Day Responsibilities:

Oversee team responsible for on-site preventative maintenance visits and for consistent identification and repair of defective or failed equipment

Assist team members with timesheet approval, paid time off requests, scheduling for shift coverage, and other managerial duties as needed

Provide reports and adhere to metrics outlined in contract to provide service level defined per agreement and act as a first point of escalation

Liaison between Customer and AVI-SPL, coordinating weekly meetings with AVI-SPL in order to identify value adds (client specific equipment training, etc.)

Gather metrics & deliver weekly, monthly, quarterly PowerPoint presentations to Client & AVI-SPL representatives where applicable

Mentor team members in technical and client facing skills

Keep management informed of key issues and changes which may impact expected business results

Analyze trends, problems, and drive solutions

Implement processes as needed to enable smooth delivery of services

Setup/breakdown of conference spaces to meet the customers event needs

Perform preventative maintenance task to help maintain customer spaces

Implement continuous performance management and appraisals for direct reports and ensure process is completed for all onsite staff

Work with all internal and customer stakeholders and colleagues to effectively manage incidents and help develop effective Incident Ticket resolution processes, aiding improved service delivery

Lead staff recruitment by writing job descriptions, reviewing resumes, shortlisting candidates, arranging / attending interviews and liaising with customer for final selection

Provide client training as needed

Adhere to and understand local safety standards for all site duties

Travel to various job sites as required

WHAT WE'RE LOOKING FOR

Must-Haves:

Effectively communicate with employees, customers, and colleagues

Ability to work and think independently and ensuring to meet deadlines

Basic computer knowledge

Knowledge of basic signal flow for audio, video, and control

Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards

Nice-To-Haves:

Minimum 3 - 5 years of Management experience in similar or related field

Experience in the AV industry is preferred

Experience operating in a complex matrix business environment is desirable

Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards

Formal education in Electronics or related field preferred

Excellent knowledge of Microsoft Office (Word, Excel, Outlook), Visio, Adobe Acrobat

WHY YOU'LL LIKE WORKING HERE

Medical benefits, including vision and dental

Paid holidays, sick days, and personal days

Enjoyable and dynamic company culture

Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

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