Personal Training Manager, New York City

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Job description

Job Description

Job Overview

The Personal Training Manager (PTM) is the business leader of the department. He/she creates and supports team culture to drive operational excellence and deliver a superior member experience. Personal Training Managers are goal oriented, results driven, eager to interact with members, and excited to develop and manage a team of high performing talent. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Business Leader:

Business management of the trainers including monthly PDMs, monthly projections, PT calendar management, lead and client communication, and oversight of trainers delivering complimentary services

Conduct timely and relevant business management meetings to support trainer development

Accountability of team's business deliverables by setting targets, following up, providing feedback and support for progress

Collaborate with Membership Advisors for PT Sales take overs

Assume Manager On Duty responsibilities in the absence of the GM/AGM

Operational Management:

Lead the operational and sales components of New Hire Onboarding

PT business and sales coaching

Utilize scheduling tool to create floor schedule and manage the team's ability to deliver service on the floor

Generate PT Sales leads, schedule lead generation activities, and support trainer development to build a successful business

Set goals in support of in club special events, and execute the proper follow up post event

Produce and host monthly PT department forum

Implement and execute all operational SOPs including administrative duties associated with client outreach and staff accountabilities.

Support trainers through financial planning as it relates to the compensation plan

KPI Management

Achieve monthly and annual department financial goals

Proactively address business trends in fitness assessment conversions, client attrition and client training frequency

Performance management of all trainers and coaches

Client Relationship Management

Communication with potential leads and all clients

Client coverage and sharing across all tiers

Management of all client pipelines, inclusive of new members

Clearly outline the pipeline responsibilities in partnership with the second Manager on staff (where applicable), and with the oversight of PT senior leadership.

Scheduling of new member assessments, inclusive of Tier X Assessments where offered

Leader of Team Culture

Collaborate with all departments of the club to achieve interdepartmental synergy

Manage optimal staffing targets to meet the needs of the business, which includes the interview and hiring process

Behavior and performance management of trainers in order to maintain a high-quality team to uphold the brand standards and expectations of their role.

Establish and maintain friendliness and service standards for trainers in their interactions with members and club staff.

Identify, collaborate, and align on key talent to advance trainer careers (MIT, Tier X, MIs)

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