Problem Manager/Incident Manager

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Job description

Genesis10 is currently seeking a Problem Manager/Incident Manager with our client in the financial industry located in New York, NY. This is a 12+ month contract position.

Responsibilities:

Looking for a highly qualified and accomplished Problem Manager to join the Application Production Services (client) team focusing on a cross LOB initiative for adoption of a batch transformation solution and application stability

Responsible for activities and execution of a problem management program to achieve application health, improve SLA compliance, and overall stability

Coordination of problem process within an ITIL framework, tracking milestones for problem root cause and remediation, and adherence to standards

Opportunity to participate in a large-scale project to improve Batch and SLA Management across Application Production Services (client) organizations

Work across multiple teams to evaluating existing processes and technologies and then working with a team of experts to execute improvements

Requirements:

Strong track record of problem management both process and execution in a large volume financial company and environment

Strong Project Management skills

Strong technical skills and diverse background in application infrastructure technologies and batch support (databases, job schedulers, Unix, windows, Splunk)

ITIL framework and execution

Working knowledge or ITSM or equivalent

Strong communication and presentation skills, both written and verbal

Proven track record of delivering improvements through successful process execution

Experience managing distributed batch systems

Engineering mindset and passionate about simplifying and improving existing processes and technologies

Pay Range: $63.24-$71.24

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

Behavioral Health Platform

Medical, Dental, Vision

Health Savings Account

Voluntary Hospital Indemnity (Critical Illness & Accident)

Voluntary Term Life Insurance

401K

Sick Pay (for applicable states/municipalities)

Commuter Benefits (Dallas, NYC, SF)

Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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