Program Operations Manager

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Job description

Title: Program Operations Manager

Location: Remote EST - High preference for NY for onsite visits

Duration: 9 months + Extensions

Compensation: $60-80/hr

Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

We are seeking a highly organized, detail-oriented, and motivated program operations manager to join the Developer Programs team and support key program goals and initiatives. The Developer Programs team oversees a portfolio of programs (long-standing and experimental pilots) that support a global community of thousands of promising XR developers building and shipping high quality content experiences.

As a program operations manager, you will support the strategic development and ongoing operation of these programs. You should be comfortable working in a cross-functional capacity and have experience partnering with project teams composed of internal employees and external vendors. Your role will require building relationships and collaborating with Product, Product Marketing, Communications, Operations, Legal, Privacy, and Research.

The ideal candidate should demonstrate a proactive, solution-oriented approach to program management, as well as versatility and adaptability when undertaking diverse tasks ranging from administrative duties to more strategic development and partnership initiatives.

Responsibilities:

Partner with program managers, relationship managers, and developer support to design and execute program strategies that align with brand vision, contribute to business priorities, and integrate into org-wide initiatives.

Manage ongoing program operations and logistics, including developer onboarding, hardware distribution, budget tracking, and product engagement requests.

Improve program infrastructure and operational efficiency by establishing clear and consistent systems and processes (e.g., playbook/runbook). Proactively identify opportunities to optimize workflows.

Effectively communicate and manage projects with internal stakeholders and vendors ensuring timely reporting and deliverables.

Minimum Qualifications:

4+ years experience in program management supporting technical audiences.

Familiarity with developer communities and/or programs.

Experience working cross-functionally, both internally and externally.

Proven communication and problem-solving skills.

Bachelor's degree or equivalent experience.

Preferred Qualifications:

Experience executing in an intense, fast-paced, and highly iterative environment.

Strong project management capabilities with a proven track record of on-time, high quality delivery of complex projects in a large organization.

Excellent organization, prioritization, and time management skills with the ability to manage multiple tasks simultaneously.

Ability to understand workstream/task interdependencies and timeline implications.

Keen attention to detail.

Exemplary written and oral communication.

Experience working independently in dynamic environments and a track record of taking initiative on impactful projects.

Capacity to build and manage relationships, and work collaboratively with cross-functional stakeholders and external vendors.

Ability to escalate issues and risks appropriately.

Mastery of Excel (Google Sheets) and PowerPoint (Google Slides).

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