Project Manager-I

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Job description

Position Title Project Manager, Merchant Experience - Launch

Location Remote: Geographies - New York City, San Francisco Location (Open To): Denver, Chicago, Phoenix, Austin

Duration 3+ months (Highly possibilities of extension and conversion)

Pay Rate $50 to $55/hr. on W2

Description

Project Manager, Merchant Experience - Launch Location (Preferred, in Priority) New York City, San Francisco Location (Open To): Denver, Chicago, Phoenix, Austin

About the Team:

Client Tableside Order & Pay (formerly Bbot) is a digital ordering platform that allows restauranteurs to scale their business and drive revenue.

Our team is on a mission to make operating a hospitality business a whole lot easier. Tableside Order & Pay's innovative platform has all the tools merchants need - all in one place - reliable online ordering, reporting & analytics, targeted marketing, and more.

We know that every restaurant is unique, so we built our software to be as flexible as you need. Bbot powers the Friday night dinner rush, the weekend brunch reservations, and everything in between.

About the Role:

Client Tableside Order & Pay (OPT) is looking for a Project Manager for their Launch Team to drive the onboarding and launch team's top priority strategic merchant projects, internal & external communication, and milestone timelines. This role focuses on the merchants' launch experience where you'll have opportunities to improve efficiency, time-to-value, and internal processes.

You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Associate Manager, Strategy & Operations of Client Tableside OPT and work within our Platform Operations organization.

This primarily remote with some requirements to be on-site at a Client corporate office.

Additionally, the role may require up to 10% travel to merchant launches around the US.

You're excited about this opportunity because you will

Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants Implement programs across process, product, and people to move the numbers

Be a Bbot product expert with a high level of proficiency in all associated integrations

Create merchant training materials to encourage staff understanding and adoption

Perform quality assurance testing to ensure full functionality of ordering site prior to launch Train merchant staff on effectively using the Bbot platform

Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue Be able to achieve immediate results and adapt in an evolving work environment

Look for ways to improve and want to shape the direction of the company

We're excited about you because

Bachelor's degree or equivalent work experience

4-5 years of work experience in project management or account management

Able to complete tasks accurately, effectively and on time with superb attention to detail

Experience working successfully cross functionally with individual contributors

Excellent external and internal customer presentation skills

Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.

Experience working successfully cross functionally with other departments

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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