Remote Call Center Representative

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Job description

Full job description:

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; theyre patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

Manage large amounts of incoming calls
Make large amounts of outbound calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Follow up with customers on the quality of the service technician provided during their service call.
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Sales Skills
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Additional Compensation:

Pay: $13.00 per hour + CSR Performance Bonus Program
Commissions: 4% of sold service calls
Bonus: Up to $910 a month
Anticipated annual income: $24,440.00 plus commissions

Benefits:

401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance

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