Seasonal Client Care Representative - The Landmark, NYC

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Job description

Overview The Client Services department at The Landmark has an exciting opportunity for an individual interested in a seasonal full time Client Care Representative position. This position will provide superior client service to our clientele with an emphasis on repair related services. Responsibilities The successful individual will accept client merchandise for repair, valuation, special order, engraving, embossing or etching. This individual must demonstrate a thorough working knowledge of Tiffany & Co.'s policies and procedures, product and service offerings and how various departments work and interact. Maintaining a professional approach during all face to face interaction with all clients, performing necessary client follow-up in a timely manner and assisting with the opening and closing of the department assuring accuracy with the Point of Sale terminals is paramount in this position. Additionally this position requires that the established "average wait times" are met and maintained on a weekly, monthly and quarterly basis. This individual must meet and maintain the established "productivity" goal of assisting 20-25 clients per day while ensuring all security standards are maintained. Providing support and assistance to management and all co-workers with special assignments is also required. Qualifications This position requires a willingness to work non-traditional business hours including nights, weekends and holidays with exemplary organizational, detail and multi-tasking abilities. Additionally, this position requires an undergraduate college degree with 2-3 years experience in a client service related capacity. A Graduate Gemology degree, in addition to, a strong knowledge of jewelry, silver and/or watch repair is preferred. The hiring range for this position ranges from $20.00 - $23.00 per hour. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

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