Senior Manager, Player Engagement

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Job description

Overview:
The Senior Manager, Player Engagement will have direct oversight of a group of MLS clubs, working with the staff to develop and manage the Player Engagement function. This position offers an exciting opportunity to contribute to athlete development and provide exceptional support to our teams. Collaborating with the Senior Director of Player Engagement, you will handle executive, professional, and administrative responsibilities to ensure the department's seamless operations.

As part of this role, you will use your judgment to resolve issues with players, Clubs, and administrative staff. You will handle confidential information and oversee special projects for the League, Clubs, Players' Association, and other collaborators.

Responsibilities:
Formulate creative solutions for program development to assist teams.

Collaborate with MLS NEXT Pro on player programming and resources.

Act as a liaison with MLS NEXT, proactively creating and implementing Intercultural Awareness trainings and programming for MLS Academy's and players.

Manage the MLS Great Network and Match Evaluator Program.

Build and maintain credibility, trust, and respect from Clubs, executives, coaches, players, and their families.

Create, develop, and maintain a network of player-specific training resources for the League.

Facilitate pro-active mentoring, support, and encouragement for players, coaches, support staff, and their families through training sessions and curriculum development that offer creative problem solving and crisis intervention solutions on a range of issues.

Research and analyze information to identify and implement standard methodologies and strategic integration of programming needs.

Support in planning department operations, budgeting, vendor contracts, and conducting research.

Represent the organization at meetings, social functions, etc.

Qualifications:
Bachelor's Degree and/or relevant experience

7+ years of experience working in sports

Required Skills

Experience working with professional athletes and a strong understanding of their approach and culture (International player experience is a plus)

Knowledge of the player demographic and ability to tailor programming accordingly

Fluent in Spanish language

Ability to remain strictly confidential with the business of establishing trusting relationships with front office personnel, players, coaches, administrators, and other professional and collegiate sports affiliates

Superior organization, project management skills and attention to detail

High level of commitment to quality work product and organizational ethics, integrity and compliance

Direct cross-functional teams to implement new practices, programs, and procedures in a time sensitive environment. Collaborate with departments to assess current training curriculums.

Ability to work effectively in a fast-paced, team environment

Strong interpersonal and presentation skills with the ability to effectively communicate, both written and verbally

Proficiency in Word, Excel, PowerPoint and Outlook

Demonstrated decision making and problem-solving skills

Diligent individual capable of effectively managing multiple tasks and meeting deadlines independently.

Self-motivated, energetic, and enthusiastic in approaching tasks and endeavors

Ability to travel and to work non-traditional hours, including evenings, weekends, and holidays

Desired Skills

Experience as a professional soccer player

Total Rewards

Starting Base Salary $90,000 - $110,000. MLS/SUM base salaries are contingent upon several factors including individual qualifications, market financials, and operational business needs.

We are committed to providing a Total Rewards package that attracts, supports, engages, and retains talent through the following:

Benefits - comprehensive and competitive medical, dental, and vision benefits, as well as a suite of programs to promote well-being including a $500 Wellness Reimbursement. A generous PTO offering, and hybrid Office/Remote Work Schedule are also offered to promote Work-Life balance.

Career & Professional Development - on the job training, feedback, and on-going educational opportunities to continue your personal and professional development.

Employee Engagement - Enjoy office perks, discounts, and team events that go beyond your paycheck and inspire you to elevate your game!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We offer reasonable accommodation for individuals with disabilities during the job application, interview, and employment process. Contact us to request accommodation.

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