Store Operations Manager - Eataly Soho

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Job description

Job Description

The Store Operations Manager oversees Eataly's grocery, fresh counters and quick service restaurants operations of the store. The Store Operations Manager is an operational leader who supports the definition of the strategy and is accountable for the execution of strategy. Additionally, the Operations Manager analyzes data to drive sales while leading through example and support the operation on the floor.

Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Managers, Service Leads, as well as hourly Associates.

Directs and organizes the store's retail and QSR operations to maximize profitability while upholding the company's mission, values, policies, quality and guest experience standards

Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent

Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales

Works closely with each manager to understand operational needs and boost interdepartmental collaboration

Ensures the team always offers a consistent, high level of service to all guests

Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales

Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products

Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications

Partners with senior leaders and the corporate team on the QSR business growth strategy for the store

Prepares weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals

Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations

Documents, investigates and resolves employee and guest incidents

Performs other duties as required or assigned

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