Workplace Hospitality Manager

---

Job description

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:
We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our "People First Culture". We are looking for an individual passionate about hospitality with a "be the difference" mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team's success is our success and excellence is the standard we live by.

Overview:
If you love New York, are a seasoned leader with a passion for Hospitality, Operations and Event Logistics, we need your expertise in our Paramount - New York City Site! The Workplace Hospitality Manager will be a strong leader skilled at planning and building team cohesion with oversight of the Workplace Ambassador team, liaison between the onsite client, vendors & partners. This is a great opportunity for a Leader with detailed organization skills for complex events and operations, if this sounds exciting and describes who you are then let's connect! Typical schedule is Monday - Friday daytime hours but may vary based on business needs.

Oversee, train and schedule Workplace Ambassador Team, creating a high performing, educated and motivated team that provides superior service to the Paramount population on site. Become the most valuable team in the building by learning, understanding, and anticipating needs, and providing solutions.

Walk office space throughout the day, interact with employees, gather feedback, and assist with needs. Handle escalations from the team, being the leader for solutions.

Manage projects and initiatives, gaining team buy-in, asking for and utilizing the appropriate resources, and executing projects effectively and efficiently.

Document processes and training, ensuring the team is successful. Review processes consistently to look for process improvements and efficiencies.

Lead Team meetings, create valuable content for meetings, and be the glue that keeps the team motivated and focused

Support the dedicated conference center by assisting with planning events, providing presence, and taking escalations as needed. This includes meet & greet internal and external clients, facilitate catering needs including ordering and ensuring proper set-up of meetings/events, and manage planning calls and execution of meetings/events

Maintain the highest level of employee and guest relations, being the example for the team

Maintain excellent working relationships with all operational departments and clients

Monitor and report daily, weekly, and monthly space usage and occupancy

Maintain effective communication and positive relationships with all operating departments acting as a resource and appropriately delegating tasks as needed

Daily communication with AV, Virtual Planner, Director of Hospitality Services

Knowledgeable in simple A/V and IT functions to assist with technical issues as they arise

Fulfill and support all guest needs throughout the day

Qualifications:
QUALIFICATIONS:

High School Diploma or equivalent

Minimum of 3-5 years of experience in a customer Service or Hospitality leadership role
Minimum of 3-5 years of experience in a food and beverage setting
Previous experience with Meetings & Events (planning and execution) preferred
Excellent computer software knowledge of Microsoft Office Suite and Google Suite required
Preferred experience with a Sales and Catering system
Exceptional skills in organization, verbal, and written communication
Outstanding relationship and people building skills

<!– job description page –>