Operations Transformation, Product Success Analyst

---

Job description

Operations Transformation, Product Success Analyst

Headquarters Office, 625 State Street, Schenectady, New York, United States of America • Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America • Tarrytown Office, 303 South Broadway, Tarrytown, New York, United States of America Req

Friday, September 6, 2024

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Product Success Analyst to join . This is the opportunity for you if you have a passion for technical proficiency, critical thinking, and attention to detail .

What's in it for you:
Growth opportunities to uplevel your career

A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team

Competitive compensation and comprehensive benefits focused on well-being

An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring:

Bachelor of Science in Computer Science, Healthcare Administration, Business Management, or a related field Equivalent experience in a healthcare organization (5-10 years) is also accepted

The availability to work full-time virtual with the ability to come to our Headquarters in Schenectady, NY

Capability to manage multiple assignments with a high level of autonomy and independence

Data analysis experience, particularly with FACETS

Understanding of healthcare systems, including eligibility files, system error files, and system intake files

Highly organized and adept at quickly diagnosing issues and potential failure points

Curiosity to foster innovation and pave the way for growth

Humility to play as a team

Commitment to being the difference for our customers in every interaction

Your key responsibilities:

Convert strategic product decisions and planning into operational and digital requirements and executable work packages.

Lead requirements sessions with key business subject matter experts (SMEs).

Document process changes, gaps, and technical support required to implement our product strategy across MVP departments and teams.

Collaborate with the Value Stream Specialist and Director of Product Operations to thoroughly plan product implementation across the organization.

Utilize relational databases to assess customer or group impact for incidents.

Prepare detailed analyses and reports for internal stakeholders, focusing on product implementation.

Ensure transparent communication across departments by comprehending and addressing business requirements.

Represent the department on committees and project teams.

Lead and manage table creation and updates related to product information.

Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you'll be:

Virtual/remote role. New York preferred (Schenectady, Rochester, Tarrytown), with the ability to come to HQ, in Schenectady.

Pay Transparency
At MVP, we are committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. Specific employment offers and associated compensation will be made individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

Affirmative Action
MVP is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the Know your Rights protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at (url removed) .

Other details
Job Family Claims/Operations

Pay Type Salary

Min Hiring Rate $93,667.00

Max Hiring Rate $(phone number removed)

<!– job description page –>