Office Manager

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Job description

Overview:
St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.

St. John's has been an integral part of the community since the 1890's and its' commitment to provide the community with the most advanced medical services available continues to be the hospitals' vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John's dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.

St. John's Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.

Personalized care together with advanced technology is what it means to be Community Strong

Responsibilities:
The Office Manager is an onsite manager, responsible for supervising, directing, planning and coordinating the administrative activities of the office. The Office Manager will be responsible for the daily operations of the assigned site and will communicate issues and concerns to the Practice Manager and/or Clinical Practice Manager. The Office Manager performs daily tasks, which encompass Patient Satisfaction, Quality of Care, Staff Development and Daily Operations.

Responsibilities include: Observe patient/staff interaction and provide feedback to staff, Address patient concerns that cannot be adequately addressed by the Staff, Interact with patients and their families as needed, assist providers with patient interaction issues, gather and report patient care concerns to the Clinical Manager and/or Practice Manager, present suggestions regarding improvement in patient care, ensure that each staff member is able to effectively manage patient concerns, assist in the implementation of changes in the system, review and address patient satisfaction concerns, and other patient satisfaction related responsibilities as directed by the Clinical and/or Practice Manager. The Office Manager ensures that HIPAA, OSHA and Infection control guidelines are followed at each site and efficient patient care flow, including intake and discharge procedures are optimized. The appropriate scheduling of patients and maintenance of the provider schedule is vital for the operation along with identifying and correcting environmental issues which may affect patient care. The Manager is responsible for evaluating staff interactions and implementing corrective plans as needed.

Must maintain inventory of par medical and non-medical supplies, collection of co-payments, securing of cash and practice assets, ensuring timely submission of billing and coding, coordinate and/or distribute clinical and physician schedules and other related duties as required.

Qualifications:
High School diploma or GED required. Minimum of 3 years of medical office experience required; management experience in a medical office setting is preferred. Excellent verbal and written communication skills as well as proficiency in Microsoft Office applications required. A Valid Driver's license or ability to travel within Westchester County required

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