Sleep - Compliance Account Representative

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Job description

Aeroflow Healthcare - Sleep - Compliance Account Representative

Aeroflow believes in career building. That's why we promote from within and reward individuals who have invested their time and talent in us. Whether you're looking for a place from which to launch your career - or a stable, ethical company in which to advance you won't find an organization better equipped to help you meet your professional goals than Aeroflow Healthcare.

The Opportunity:

Aeroflow Sleep is growing fast and we're on the lookout for bright, ambitious go-getters who aren't afraid to go all in to contribute to meeting (and exceeding) team and personal goals.

Your Primary Responsibilities:

You will be responsible for helping patients adjust to CPAP Therapy and meet their insurance requirements. Many insurers require new CPAP patients to use the PAP device consistently, for continued coverage of the CPAP device and supplies. You will spend a large percentage of time answering calls and making calls to patients, troubleshooting common CPAP therapy struggles, helping them adjust to pressure settings and mask fit, and educating them on compliance requirements. Ultimately, the goal of this position is to guide all new CPAP patients from the initial setup to their first resupply event successfully, setting them up for long term success!

Other calls or activities include, making sure patients are uploaded to compliance cloud based programs for tracking, communicating with physician offices to obtain documents, answering basic billing questions, and more. Must be comfortable communicating with patients and healthcare professionals.

Skills for Success:

• Excellent Customer Service and Communication Skills
• Ability to Think Critically
• Exceptional Organization
• High Level of Compassion and Patience
• Willingness to Make Decisions Independently
• Ability to Contribute to a Team Environment
• General Computer and Email Proficiency
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Other job duties as assigned

Required Qualifications

• High school diploma or GED
• 1+ year experience in a customer service-related field

Starting pay of $18/hr

Perks and Benefits:

Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements:

• Great Place To Work Certified
• 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

Aeroflow Healthcare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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