Business & Systems Analyst (Autoguard)

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Job description

Hendrick Autoguard - HIC

Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212

Summary: The Business & Systems Analyst will play a pivotal role in improving business processes and supporting the systems that drive our administration services. You will collaborate with key stakeholders to analyze business needs, optimize workflows, and ensure that our systems effectively support the delivery of F&I products. This hybrid role requires strong business acumen and an understanding of how technology can be leveraged to achieve operational efficiencies.

Supervisory Responsibilities: This job has no direct supervisory responsibilities. However, due to the scope of responsibilities the position may direct the work of others.

Essential Duties and Responsibilities include the following:

• Provide functional support for key business systems, ensuring they are optimized to meet the needs of the company including configuration, management, and testing.
• Create and maintain reports, dashboards, and business intelligence tools to support data analysis and decision making.
• Support regulatory and compliance needs.
• Document business requirements for new projects and enhancements, working closely with stakeholders to ensure the successful implementation of solutions.
• Create systems, data, and process documentation and standards.
• Collaborate with IT and third-party vendors to troubleshoot and resolve system issues that impact business operations.
• Work with IT and internal stakeholders to ensure that data is consistent, accessible, secure, and reliable across all business systems.
• Establish and facilitate testing and validation of system changes to ensure they meet business requirements.
• Ensures that products are developed and implemented in accordance with Hendrick Brand Standards.
• Coordinates annual program changes with vendor partners and ensure systems are configured and tested to support updates.
• Collaborates with vendors, clients, and partners on integrations, data movement, and other processes.
• Supports Tableau Application design, development, and end user reporting.
• Demonstrates the Company's Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

o High School Diploma

o Associate Degree

Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

Automotive

Business

o Human Resources

o Information Technology

Desired Work Experience:

o up to 3 years

3-5 years

o 5+ years

Education/Experience:

Bachelor's degree; or five to ten years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses:

Valid Driver's License

Computer Skills:

Advanced knowledge of Microsoft Office Applications including Word, Excel, PowerPoint and Access. Proficiency with data analysis tools (Tableau, SQL) and experience working with financial and operational data.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with company personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled hours may include evening hours, weekends, and holidays to meet required deadlines.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. The employee is regularly required to use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily an office environment in the management office. Position requires frequent interaction with Management Office employees.

Verbal and Writing Ability:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Math Ability:

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.

Reasoning Ability:

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to analyze and interpret financial statements and reports.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit .

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