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Dispatch Specialist I

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Brightspeed

2024-11-05 07:40:24

Job location Charlotte, North Carolina, United States

Job type: fulltime

Job industry: Transport & Logistics

Job description

Job Description

Brightspeed is looking for a Dispatch Specialist I to join our team! As a Dispatch Specialist I you will be responsible for monitoring the workflow for technicians, evaluating and reassigning work as needed. In this key role you will provide updates and status information on the progress of work and escalating as appropriate.

As a Dispatch Specialist I your responsibilities will include:

Utilizing systems to monitor workflow and load the work to qualified technicians

Evaluating and reassigning work to available technicians as needed

Monitoring and regulating work volumes

Communicating with technicians and/or other departmental employees to resolve force availability imbalances

Reading and analyzing exception service orders and repair tickets to dispatch to the appropriate technician based upon the company criteria

Ensuring that service orders and repair tickets are processed accurately

Utilizing job skills, company policies, and dispatch procedures to complete assigned tasks

Contacting customers via phone/email/text to schedule, reschedule, or confirm appointments

Ensuring customer satisfaction and resolving any appointment-related issues

Inform a friend!

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