IT Support Specialist

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Job description

About Surya Inc.

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.'s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.

Job Description

Be part of a growing team implementing and supporting IT infrastructure used to facilitate distribution of products and to ensure organizational stability across multiple platforms. This position is devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. This position also includes responsibility for handling how computers connect to the network; printing, both locally and on the network; and handheld devices such as tablets, PDAs, and smartphones.

Candidates will have the unique opportunity to showcase technical skills and also work directly with personnel from all departments across the company offering advice, training, solutions and guidance.

Candidates should be comfortable within the Microsoft stack and be deeply technical. Candidates must also work very well in a dynamic and team-oriented environment, be eager and capable of learning new skills and technology, and be motivated to work in a fast paced atmosphere where wearing multiple hats is encouraged. This position will report to the IT Manager.

Duties:

Install and configure software and hardware

Setup new employee equipment (laptops, desktops, phones, door badges, etc.)

Manage and troubleshoot printers, tablets, and smartphones

Manage Active Directory and Exchange user accounts and groups

Administer on premise phone system and handsets

Asset and inventory management and tracking

Provide problem resolution for core applications

Other duties as assigned

Basic Qualifications:

Bachelor's degree in computer science or 1-3 years equivalent experience required

Functional skills in networking administration, server operating systems, and environments

Strong working knowledge of Microsoft Office suite

Analytical and basic problem-solving abilities

Ability to break down tasks and estimate work assignments

Ability to clearly communicate technical approach, status, and necessity for assistance

Ability to interact independently as well as with a team

Adaptable to change

Priority Setting:

Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

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