Lead Technician / Crew Chief

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Job description

Position: Lead Technician / Crew Chief
Location: Charlotte, NC 28273
Job Type: Full time/ Permanent

Job Description:

Company Overview
We are leading, full-service restoration company recognized for delivering exceptional restoration and reconstruction services to clients impacted by water, fire, storm, or other disasters. With a strong presence in the industry, we are committed to excellence and dedicated to restoring properties to their pre-loss condition with the highest standards of quality and care.

About Us:
We believe in the power of teamwork and place a strong emphasis on fostering a positive, collaborative, and supportive culture. Our team is the backbone of our success, and we are looking for a leader who shares our values and is passionate about making a difference in the lives of those we serve.

Job Summary
The primary role of the Lead Technician is to respond to and follow up on leads by calling, scheduling, and meeting with home or business owners to assess the damages and sign the job. A Lead technician helps the customer understand and navigate the insurance claims process. The Lead Technician designs, implements and supervises the extraction, drying, demolition and cleaning processes according to the IICRC S500 standard of care.
Technicians are the heart and soul of UWRG, representing our company with customers and insurance representatives in the field. A successful Technician possesses a desire to care for our customers and to restore their property to a condition as good as or better than prior to their losses. A Lead Technician demonstrates this passion daily in all that he does. To learn more about our team, watch our testimonial video here.
Responsibilities and Duties
Maintaining a safe work environment as the top priority.
Respond promptly to emergency situations, including water damage and fire damage.
Be pleasant, courteous and compassionate with customers at all times.
Help employees/peers perform to the best of their ability.
Providing the customer a clear and transparent description of the remediation process and obtaining a signed contract for our services.
Apply proper containment methods to protect unaffected areas, residents, and pets from hazards resulting from demolition and or microbial contamination.
Daily monitoring and documentation of jobs in progress, taking moisture readings, taking photos, and uploading readings, photos and notes into software system in a timely fashion.
Participate in the UWRG Emergency Mitigation On-Call Rotation
Maintain a professional appearance and demeanor.
Required Characteristics, Traits, and Skills:
Professionalism: Demonstrates a strong sense of responsibility, integrity, and reliability.
Personable and Charismatic: Capable of building rapport and establishing trust with clients and colleagues.
Commitment to Excellence: Adopts a "whatever it takes" mentality to ensure successful completion of tasks.
Strong Communication Skills: Exhibits proficiency in both written and verbal communication.
Technical Proficiency: Possesses solid computer, tablet, and smartphone

skills.
Mechanical Competence: Skilled in handling machinery and tools necessary for remediation work. Able to identify and troubleshoot faulty equipment effectively.
A career with us offers more than just a job; it provides an opportunity to be part of a team that makes a real difference in the lives of our clients and communities. We offer competitive compensation, comprehensive benefits, and a supportive work environment encouraging growth and development. If you are passionate about helping others and committed to excellence, we invite you to build a rewarding career with us at United Water Restoration Group. Together, we can restore not just properties, but peace of mind.

Qualifications:
Knowledge of the Water/Fire/Mold Restoration business.
2+ years experience as a certified field technician.
IICRC certification is a plus.
Must pass a background check and drug screen and have a clean driving record.
Self-motivated with a results-oriented mindset
Excellent verbal and written communication skills
Able to carry heavy loads and equipment
Ability to pass a background check and drug screen

Benefits:
Bonus & Overtime eligible
401K w/ Matching
Health, Dental & Vision Plans
Paid Vacation & Holidays
Paid Training
Uniforms Provided
Personal Development Opportunities
Equipment and Tools Provided
Superior benefits
Career progression
Professional development
And more!

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