Lien Resolution Data Entry

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Job description

Job Title: Lien Resolution Data Entry

Job #: 7733

Location: Charlotte, NC - Hybrid

Duration: 1+ year contract

Job Description: Top 3 Required Skills:

1. Hybrid position for intake team and this is data entry

2. Detail oriented

3.problem solving skills

We are the leading provider of business process services to law firms and corporations in individual and mass tort personal injury litigations. Our products help litigants ensure compliance with governmental and other health plan reporting and repayment requirements. We are creating advanced software to change the ways claims are processed and healthcare liens are resolved in order to make a difference for hundreds of thousands of injured or affected people involved in legal settlements.

Our Lien Resolution Analysts compliantly dispute, negotiate, and resolve healthcare liens with governmental and private lienholders. Our Lien Resolution Analysts also ensure that our Mass Tort receives the required data and documentation from lienholders in a timely manner, and thereafter route that information to the proper internal departments for processing. This position requires clear and effective communication and collaboration with lienholders, recovery agents, management, our client-facing teams, and other internal departments. This position also requires a basic understanding of all lien resolution types, in addition to specialized knowledge in at least two or more lien types.

Responsibilities:

• Understand and consistently meets lien resolution milestones in accordance with Epiq Global's service level standards (SLAs) and performance metrics, as required by the Lien Resolution Manager

• This position requires clear and effective communication and collaboration with lienholders, recovery agents, management, our client-facing teams, and other internal departments; written, oral and listening by phone, fax and/or e-mail

• Compliantly resolve healthcare liens with governmental and private lienholders.

• Ensure that we receive the required data and documentation from lienholders in a timely manner, and thereafter route that information to the proper internal departments for processing

• Advocate for and obtain the best result for our clients.

• This position requires a basic understanding of all insurance types (Medicare, Medicaid and commercial), in addition to specialized knowledge in at least two or more lien types

• Proactively learns and follows all internal and external procedures and protocols

• Engage in cross-training and other ongoing training initiatives

• Consistently follow up with lienholders and recovery contractors when expected data and/or documentation is outstanding

• Addresses and ensures accuracy of all incoming data and correspondence according to our standard operating procedures

• Maintain and document all up-to-date communications and action on a lien with detail and accuracy

• Effectively communicates and collaborates with internal teams, especially our client service teams, to obtain and provide timely updates to clients on key issues

• Routinely provides status updates to the Lien Resolution Supervisor/Manager

• Quickly identifies and removes obstacles and escalates appropriately. Escalates any complex or priority issues to their Lead or Manager in a timely manner

• Collaborates with the Lien Resolution Manager to document all lien resolution processes, including periodic updates

• Effectively works as a member of the team, fosters teamwork, and volunteers to assist others, as appropriate.

• Participates with projects and assists the Lien Resolution Manager as needed

• Regularly participates in meetings and is dependable as an internal and external resource on assigned liens and projects

• Display professionalism, accountability and initiative on a daily basis and is open to coaching and feedback.

Qualifications:

• Bachelor's Degree in relevant field or equivalent work experience

• Exceptional attention to detail and accuracy

• Ability to consistently make independent and well-informed decisions

• Positive and collaborative attitude

• Ability to adapt to a constantly changing environment

• Effective communication skills: written, oral and listening

• Strong organizational skills

• Strong interpersonal and client service skills

• Problem solving and analytical ability

• Ability to orchestrate large volumes of data while meeting critical deadlines

• Must be proficient in MS Office applications, especially MS Excel

• 2 to 3 years relevant work experience or educational equivalent

• Exemplary leadership, analytical, and client service skills

Pre-Employment Requirement

All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.

APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

About APR Staffing

APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions, founded in 2002, enjoyed an impressive reputation as one of the largest locally-owned and most respected technical staffing companies. Professional Resource Group, aka Data Resource Group, founded in 2009, also earned regional acclaim for being a fast-growing and highly-motivated professional staffing agency. Both companies have been recent award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.

Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.

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