Process Engineering Manager

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Job description

Job Description

We are currently looking for a Process Engineering Manager to join our growing Corporate Transformation Office at Brightspeed. You will be responsible for driving Operational Excellence through optimization, design, and implementation of cross-functional processes and systems.

As a Process Engineering Manager, your duties and responsibilities will include:

Accelerate value creation by establishing & owning an end-to-end structured program to "audit, improve, control and drive continuous improvements" across key cross-functional customer-facing and back-end processes for maximum efficiency and effectiveness

Lead the Process Engineering function in a hands-on manner, leveraging Six Sigma, AI / Robotic Process Automation, and other industry-leading techniques to perform business simulation of end-to-end customer journeys such as ordering, installation, activation, payment, etc. across sales and care channels. Additionally, you will review selected back-end cross functional processes that maximize customer, frontline and shareholder value.

Responsible for ensuring team & stakeholder accountability against Operations Excellence charter, delivering end-to-end results rapidly, and creating the right level of transparency to the key stakeholders to promote collaboration and effective adoption

Conduct comprehensive program review across all process engineering initiatives, inclusive of risk / mitigation assessment and proactive ways to continuously improve customer and shareholder value in a prioritized / targeted manner

Prepare comprehensive reports and presentations summarizing the status of process engineering initiatives, including key milestones, achievements, and challenges

Present findings to senior leadership and stakeholders, actionable insights, and recommendations for improvement

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