Senior Product Manager

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Job description

Senior Product Manager

Location: Charlotte, NC/Hybrid

Duration: 10-11 months

Description:

Key Responsibilities:

Defines multiple large, cross-functional and/or highly complex products and identifies gaps and customer needs by creating vision, strategy and required documentation for product(s); utilizing available studies (market research, internal) and competitive analysis to identify customer needs; performing experiments to uncover additional customer value; and partnering with the business to define product roadmaps and to establish the product vision

Develops and manages the product roadmap

Engages in the product planning process across a product group by overseeing the development of required documents (user stories with acceptance criteria, use cases) for products or product releases; working closely with UX to collaborate the design of the user experience across the product group; monitoring release goals, prioritization, implementation, and iteration plans for a product group; and resolving problems that are escalated

Makes recommendations in the development process by reviewing demos with the technology team and validating acceptance criteria for all products in the product group; and reviewing the development work and resolving escalated issues and bugs at a product group level

Coordinates large, highly complex product launches by working with relevant stakeholders to develop launch and go-to-market plans, reviewing and resolving issues and blockers in partnership with team members that may delay the launch or impede the success of product(s)

Tracks and reports on product launch metrics, utilizing feedback to drive associated actions and product iteration; contributes to post-launch reviews and incorporates feedback in future product releases

Participates and provide solutions in product group-level discussions with internal and external stakeholders; uses data analysis to address complex and ambiguous problems that often involve multiple stakeholder teams and span across products in a product group

Works with relevant internal and external stakeholders to identify and prioritize product group-level customer issues and customer experience gaps; uses findings to determine short and medium-term risk and opportunities for the product group and drive further customer adoption

Uses analytics to monitor product KPIs and ensure success metrics are being met; identifies opportunities for testing and product/product group enhancements based on results

As per business reviews, providing critical input and expert insight for the development of new products

Maintains a prioritized product backlog based on defined business value, aligning with Product Strategy and resource capacity; uses data and analytics to prioritize the product backlog appropriately

Reviews large requirements (Epics) based on product strategy

Aligns efforts across product teams, prioritizing as necessary, and driving/facilitating execution to maintain focus and appropriate momentum

Facilitate user experience and technology teams for successful product implementation

Competencies:

Technical Competencies

User Experience Design

Business Case Development

Product Design and Development

Program Management

Storytelling

Qualifications:

Minimum Qualifications:

Bachelor's Degree in Business, Marketing, Engineering, Communications, or related field (or equivalent work experience in a related field)

5 years of experience in two or more of the following: project management, product management, business analysis, program management or product marketing

3 years of experience in product and/or experience management

Strong writing ability

Experience in an agile software environment

Experience working cross-functionally in a large organization

Experience working closely with senior leadership

Experience translating data into quantifiable actions/deliverables

Day to Day Responsibilities:

The Product Manager owns the roadmap, and feature definition for individual products within a product group.

This role will be focused on ensuring business partners are aligned to Stores vision and OKRs. The role will focus on the stores experience for Pro customers and define and measure success metrics. The product manager will drive prioritization, while enabling clear user stories and making product-related decisions based on the needs and expectations of stakeholders.

Responsibilities include writing stories to define outcomes and product requirements as well as planning and managing product features through the product development process.

Required skills:

Experience in two or more of the following: project management, product management, business analysis, program management.

Ability to articulate business needs as capabilities for the technical product.

Strong communication and presentation skills.

Experience working closely with leadership and stakeholders

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