Retail Store Assistant Manager

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Job description

Job Description

The Retail Store Assistant Manager is responsible for the daily operation of the store, ensuring smooth and efficient processes, driving sales, and providing excellent customer service. This role involves managing inventory, and ensuring compliance with company policies. The Retail Store Assistant Manager will maintain a positive and productive store environment that fosters strong customer relationships and meets store performance goals.

Key Responsibilities:

Customer Service Excellence:

Ensure that customers receive top-notch service by setting high standards and modeling the behavior.

Address and resolve customer complaints or concerns professionally and efficiently.

Continuously improve customer service processes to enhance the overall shopping experience.

Operations Management:

Oversee all daily store operations, ensuring they run efficiently and align with company policies.

Manage inventory, including stock replenishment, merchandising, and loss prevention.

Ensure proper cash handling, transaction processing, and store safety procedures are followed.

Intake of service repair requests and coordinate pickup of completed repairs.

Ship orders as requested in a timely manner.

Inventory and Stock Management:

Monitor stock levels, ensuring that popular items are in stock and displayed appropriately.

Conduct regular inventory audits to maintain accurate stock levels and prevent discrepancies.

Collaborate with procurement to ensure timely delivery of goods and manage reorder processes.

Receive purchase orders that are for stock accordingly.

Compliance and Safety:

Ensure compliance with company policies, health and safety regulations, and industry standards.

Conduct regular safety and compliance checks to uphold a safe and secure store environment.

Oversee the security of the store, stock, and property are protected at all times.

Store Presentation:

Maintain the store's visual standards by ensuring products are well-displayed, clean, and organized.

Implement visual merchandising strategies to create a welcoming shopping experience and increase sales.

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