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Computer User Support Specialist with Security Clearance

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Pacific Technologies and Solutions

2024-11-08 08:44:44

Job location Elizabeth City, North Carolina, United States

Job type: fulltime

Job industry: I.T. & Communications

Job description

We are looking for a Computer User Support Specialist to support the United States Coast Guard (USCG) Information Technology division in Kearneysville, WV ESSENTIAL JOB FUNCTIONS
• Utilize the primary USCG ticketing system to properly perform all field-touch IT Support Services.
• Shall keep end users informed by providing timely and accurate updates via the CG's ticketing system on the status and progress of efforts resolving incidents and work orders. User assistance requests which cannot be resolved via touch- labor (Field Support) shall be escalated to the appropriate service provider for advanced support.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair Local CG & Non-standard Networks, Virtual Private Networks, Public Announcing systems, and telecommunication equipment; including routers, switches and other applicable equipment and systems.
• Provide field-touch labor necessary to troubleshoot and repair off-network & networked printers, intercom systems.
• Provide field-touch labor necessary to troubleshoot, re-image, reconfigure, and repair standard CG Workstation images.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair standard and non-standard software & hardware.
• Coordinate with external entities to facilitate warranty repairs on local equipment/systems when necessary.
• Provide field-touch labor necessary to troubleshoot, reconfigure, and repair network connections of Ethernet & fiber optics cables, including wall ports or switch ports, onsite switch & router configuration, & port-level security corrections as required.
• Contractor shall interface with vendors, commercial carriers, and Telephony Technicians regarding the troubleshooting and repair of communication lines and circuits.
• Contractors will hand carry equipment & escort personnel to and from controlled spaces required to troubleshoot, reconfigure, and repair, upgrades, and other field-touch labor tasks as needed.
• Troubleshoot, repair, move, install, and configure CG Cutter and shipyard network, telephony, equipment & cabling as applicable to support and relocate network, computers, IT, and telephony capabilities at new office trailer location as needed.

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