Supervisory Public Safety Dispatcher (OA) with Security Clearance

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Job description

Duties Transmit requests for mutual aid through applicable Public Safety Answering Points (PSAPs) or emergency response jurisdictions. Relay mutual aid requests to/from the senior emergency response official. Approve requests for leave based on mission requirements. Make recommendations concerning the maintenance or replacement of equipment to ensure state-of-the-art equipment is requested. Resolve CAD hardware, software, ICIDs, CBRNE detection monitors/receivers, and program problems or errors. Maintain telephone and radio communication equipment and proficiency in dispatching appropriate emergency forces. Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. A one year probation to assess your ability to perform supervisory duties is required unless previously completed. Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time. The work is performed in a highly stressful, restricted office environment. The incumbent is required to possess and maintain DoD Telecommunicator I and II (or equivalent) certification. The incumbent is required to obtain and maintain DoD Hazmat Awareness levels and Emergency Medical Dispatch certification within 6 months of employment. The incumbent is required to obtain and maintain, within 6 months of employment, a North Carolina State Division of Criminal Information (DCI) Operator Certification and Cardiopulmonary Resuscitation Certification. This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required. This position is subject to a pre-employment Drug Test Screening, and random testing thereafter, to include testing based on reasonable suspicion and testing due to direct involvement with an on-duty accident. This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations. Employee shifts are rotated on a regularly scheduled basis. This position requires the completion of a pre-employment Physical Examination and an annual examination thereafter to ensure the continued, required level of physical health and ability or fitness to perform the duties of the position. Incumbent is required to wear a uniform. This position requires the incumbent to possess and maintain a certification in the Emergency Medical Priority Dispatch system. This position requires the incumbent to obtain and maintain a certification in the Emergency Police Priority Dispatch system within 6 months of employment. This position requires the incumbent to obtain and maintain a certification in the Emergency Fire Priority Dispatch System within 6 months of employment. This position requires the incumbent to be responsible for attaining continuing dispatch (CDE) requirements through in-service training that is offered locally. The incumbent must maintain an overall compliance score of 90 percent, or better by the Advanced Quality Assurance (AQUA) software. In accordance with AR 690-11, this position has been designated as "Key" and shall not be vacated during a national emergency or mobilization as doing so would seriously impair the capability of the organization to function effectively. Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian Employees
Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
Interagency Career Transition Assistance Plan
Land Management Workforce Flexibility Act
Military Spouses, under Executive Order (E.O.) 13473
Non-Appropriated Fund Instrumentality (NAFI)
Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
Priority Placement Program, DoD Retained Grade Preference Eligible
Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Specialized Experience: One year of specialized experience which includes supervising personnel in a round-the-clock operation, applying knowledge of communications equipment, theory, training and procedures to provide supervision/management, technical guidance and direction to Public Services Dispatchers and team chiefs. Make decisions necessary to effectively bring an emergency situation under control with dispatching fire, police and emergency medical services; determining priority of response; maintain records of all service calls. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-08). You will be evaluated on the basis of your level of competency in the following areas: Conscientiousness
Decision Making
Manages and Organizes Information
Technical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-08). Education This job does not have an education qualification requirement. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year Supervisory probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) CP-24 Transportation Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. This position may offer a recruitment bonus to individuals who are newly appointed as civilians in the Federal Government. You are considered newly appointed if this is your first appointment as a civilian employee in the Federal Government or if you have a minimum of a 90-day break in service from a previous Federal civilian position. You may qualify with a break in service of less than 90 days only if your previous Federal civilian appointment was a time-limited or non-permanent appointment. You will be required to sign a service agreement prior to your entry on duty (EOD). Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility . click apply for full job details

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