Sr. Premium Supervisor Part-time Greensboro Coliseum Complex

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Job description

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:
The Sr. Premium Supervisor oversees all aspects of a banquet or event, including set-up, food preperation, serving, and cleanup while focusing on detail, quality presentation and customer service.

This role will pay an hourly rate between $22 to $25.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until Dec 31, 2024.

Responsibilities:
Approaches all encounters with guests and colleagues in a friendly, service-oriented manner

Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded

Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction

Coordinates with other departments to arrange for the delivery of requested services.

Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service

Ensures all functions are set and staff is prepared and organized before required time on BEO

Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive

Ensures proper setting of buffet tables and other food service tables

Arranges for and ensures proper sequence of service for each event

Supervises clearing and post function cleanup and garbage removal

Maintains clean and orderly back areas, pre-function areas and storage areas

Assures that all china, glassware, silverware, linen, etc are returned to their proper location after each event

Supervises the handling, storage, and security of all catering service equipment and decor

Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.

Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency

Work with the Sales Manager to ensure quality and accuracy of set-ups within all catering rooms.

Qualifications:
Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.

Previous supervisory experience is required

Knowledge of food and beverage operation and preparation is required

Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.

Good verbal and written communication skills.

Must have a flexible schedule, be highly motivated and quality driven

Detail oriented yet able to excel while multi-tasking

Able to accept responsibility and lead by example

Excellent communication skills

Able to lift 25 LBS

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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