Technical Service Manager - Industrial Adhesives - Hickory NC

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Job description

As a Technical Service Manager, you will lead technical support for products in the adhesive, sealant, corrosion protection, and industrial tapes sectors. Your role will focus on ensuring customer satisfaction, providing expert technical assistance, troubleshooting issues, and driving the technical direction for product applications. You will collaborate with internal teams and external customers to ensure optimal product performance and implementation.

Client Details

Our client is a leader in chemical manufacturing, and they specialize in industrial adhesives , industrial tapes , and anticorrosion products. They have successfully acquired and integrated 5 companies since 2018 and are on a continued growth trajectory. My team has worked with all 3 of their US-based facilities to hire Engineers, Field salespeople, and quality control personnel.

Description

Key Responsibilities:

• Provide expert technical assistance and guidance to customers for product selection, application, and troubleshooting across adhesives, sealants, corrosion protection products, and industrial tapes.
• Resolve complex customer issues or product performance concerns, offering timely and effective solutions to meet customer needs.
• Conduct site visits, product trials, and evaluations to ensure product performance aligns with client expectations.
• Build and maintain strong, long-term relationships with key customers, distributors, and partners.
• Work closely with the sales team to provide technical insights, product recommendations, and training to support customer acquisition and retention.
• Communicate customer feedback, market insights, and emerging needs to the product development teams for potential product improvements or new product ideas.
• Stay up to date with industry trends, technological advancements, and competitor products to maintain a high level of expertise in adhesives, sealants, corrosion protection, and tapes.
• Lead product application studies and testing to support product development and customization.
• Provide technical data, product specifications, and regulatory compliance documentation as needed.
• Collaborate with R&D, manufacturing, quality, and sales teams to ensure product launches, modifications, and troubleshooting meet quality standards and customer requirements.
• Provide training to internal teams (sales, engineering, production) on technical aspects of the products and applications.
• Lead or support key technical projects and initiatives to drive product improvements, customer success, and market growth.
• Manage multiple technical service inquiries and ensure timely responses and follow-through.
• Mentor and coach junior technical staff to develop their skills and expertise.

Profile

Qualifications & Skills:

• Bachelor's degree in Engineering, Chemistry, Material Science, or a related technical field (required).
• Minimum of 5-7 years of experience in technical service, applications engineering, or product support within the adhesive, sealant, or coatings industries (preferred).
• Prior experience working in a customer-facing technical role with direct engagement in adhesive, sealant, or corrosion protection technologies.
• Strong knowledge of adhesives, sealants, corrosion protection, and industrial tapes products, applications, and related market needs.
• Experience with testing, evaluating, and troubleshooting product performance in real-world applications.
• Familiarity with product formulations, chemical composition, and performance characteristics.
• Strong written and verbal communication skills, with the ability to articulate complex technical information clearly and effectively.
• Ability to build and maintain relationships with both internal and external stakeholders.
• Skilled in presenting technical findings and solutions to both technical and non-technical audiences.
• Demonstrated ability to analyze complex issues, develop solutions, and implement corrective actions quickly and effectively.
• Creative thinking with a results-oriented approach to solving customer challenges.
• Proven ability to manage multiple priorities, meet deadlines, and deliver quality results.
• Strong organizational skills and attention to detail.

Job Offer

Compensation & Benefits:

• Competitive salary (based on experience and qualifications).
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid vacation, holidays, and personal days.
• Professional development opportunities.

Interested candidates are encouraged to apply by submitting a resume outlining their qualifications, experience, and interest in the role to Megan Floor.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

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