Income Maintenance Caseworker II - Adult Medicaid

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Job description

Salary : $40,792.00 - $52,009.00 Annually

Location : Pittsboro, NC

Job Type: Full-Time

Job Number: 5

Department: Social Services

Opening Date: 10/28/2024

Closing Date: 11/11/:59 PM Eastern

FLSA: Non-Exempt

WELCOME TO CHATHAM COUNTY'S APPLICATION PROCESS.

To Apply: Become a part of the best local government in North Carolina click "Apply" in the top right corner.

All sections of the application, including work experience, MUST be completed. Please include the last ten (10) years of employment history. Incomplete applications may be rejected. Applications are stored on a secure site accessible only by authorized personnel. Your application can be saved and used to apply for more than one (1) job opening.

Chatham County is an equal opportunity employer and will consider reasonable accommodations as required by law. Chatham County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Chatham County does not offer sponsorship of job applicants for employment-based visas or any other work authorization for our positions at this time.

Please Note: After submitting your application:

• Log into your account daily. You will receive emails and notices from hiring managers asking you to complete tasks. You do not want to miss these.
• The references you provided will be asked to complete a form. This does NOT mean you will be interviewed. It is an automated process in NeoGov.
• We recommend you sign up for text message alerts when you create your account.

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Job Description

Are you passionate about making a difference in the lives of adults navigating the complexities of Medicaid? Are you compassionate and detail-oriented? Do you want to collaborate with a diverse team of professionals dedicated to transforming lives and improving outcomes? If you said yes, this may be the job for you! Chatham County promotes work-life balance while providing the best benefits around. Don't miss this opportunity!

This position is responsible to perform duties related to determining and/or determining eligibility for Economic Services programs such as Medicaid, Food and Nutrition Services, Work First Family Assistance, Crisis Intervention, Low Income Energy Assistance, and Childcare Subsidy. Work at this level includes such tasks as interviewing clients to obtain required information, completing initial applications, verifying the information obtained, determining eligibility, or completing scheduled program reviews. Employees must explain program(s) requirements and options and advise or refer clients to other program services as appropriate. Employees are generally assigned a primary program, however, cross-training in other program areas may be required. Employees will report to the Economic Services Supervisor

Work involves direct contact with the client and direct or indirect contact with the clients' family or representative and collaterals to gather and verify any information necessary to determine clients' eligibility for the program(s). Employees' decisions are usually subject to a second. Employees are seen as representatives of the agency and eligibility decisions commit the agency to providing clients with economic services.
Essential Functions

• Perform intake, processing, and review;
• For intake, obtain all pertinent data concerning the clients' family composition, financial, employment, and health status and enter the required information into NCFAST;
• For processing applications, utilize the NCFAST and any other required software technology to verify all information obtained during intake;
• For redetermination or review of the client's case on a periodic basis, reverify the clients' eligibility for continued participation in the program using NCFAST and any other required software technology;
• Responsible for reacting appropriately to changes that occur within a client's situation that may affect eligibility status;
• Work directly with the public either face-to-face or by phone;

• Maintain an ongoing caseload of the identified primary program as designated by the supervisor (caseload sizes vary within programs.);
• Run and monitor daily caseload reports;

• Employees with lead worker responsibilities require greater familiarity with program policies and processing functions to correct any errors detected during second-party reviews;
• Refer to all applicable policies, procedures, and NC DHHS communications required to complete the eligibility determination process;
• Serve on a shelter team during hurricanes, storms, and other disasters as determined by Emergency Management;

• Performs other duties as assigned.

Minimum Qualifications

One year of experience as an Income Maintenance Caseworker; or a degree from an accredited college or university; or an Associates degree in accounting, business administration, human services, secretarial science, or closely related field and at least two years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data; or a high school diploma and at least five years of paraprofessional, clerical or other public contact experience which includes negotiating, interviewing, obtaining, analyzing and/or evaluating data.
Knowledge, Skills, and Abilities

• Considerable knowledge of the economic program assigned (e.g., Medicaid, Food and Nutrition Services);
• General knowledge of all agency and community programs and services that could affect the client/applicant;
• Ability to understand the needs and problems of the clients/applicants;
• Skill in mathematical reasoning and computational skills;
• Ability to read, analyze, and interpret rules, regulations, and procedures;
• Ability to communicate orally and in writing;
• Ability to demonstrate excellent listening skills;
• Ability to obtain information through interviewing and observation;
• Ability to adapt to policy and practice changes;
• Ability to instruct and evaluate the work of lower-level employees;
• Ability to perform work using multiple local and state technology systems including NCFAST, Northwoods, iiReception, Microsoft Office, web browsers, virtual meeting platforms such as Microsoft Teams and Zoom, and other commonly used electronic programs;
• Skilled in operating standard office equipment such as computers, phones, fax machines, and calculators;
• Skilled in maintaining a calm disposition in a variety of situations and maintaining confidentiality;
• Ability to demonstrate excellent customer service, work with a diverse group of individuals, and provide equitable treatment to all;
• Ability to keep records;
• Ability to perform and organize work independently;
• Ability to establish and maintain effective working relationships with county officials, employees, associates, community groups, and the public.

Physical Requirements
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking, hearing, use of hands and fingers, handling, feeling, reaching with hand and arms and repetitive motions, frequently requires walking and occasionally requires standing, stooping, kneeling, crouching, crawling, pushing, pulling and lifting; work has standard vision requirements; work requires vocal communication to express or exchange ideas by means of spoken word; work requires hearing to perceive information at normal spoken levels; work requires preparing and analyzing written or computer data, using measuring devices, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately quiet location (e.g. business office).

Special Requirements
Must possess a valid North Carolina driver's license.

Must complete all applicable required training including Confidentiality, Civil Rights, FEMA and Red Cross Shelter Training, Bloodborne Pathogens, NCFAST Core Functions, Level 1, and other state trainings, new employee orientation, and Chatham County Department of Social Services Policy and Procedures.

Work is primarily office-based with limited remote work possible after successful completion of necessary training and probation. Some travel to local or state meetings may be required.

Regular attendance and punctuality are essential. This position must be available during working hours so that clients can receive the necessary services.

One year of experience as an Income Maintenance Caseworker is necessary to fully qualify as an IMC II. If a fully qualified IMC II is not available, we will consider hiring an IMC I with a work-against for one year.

Chatham County is fully committed to equal employment opportunity (EEO) principles and issues this anti-discrimination/EEO compliance clause to support and maintain employee's rights and responsibilities relating to equal employment. The core of equal employment opportunity is the right to work and advance on the basis of merit, ability, and potential, free from prejudice or discrimination . click apply for full job details

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