Communication Specialist III

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Job description

• The Communications Consultant - Account Managers are responsible for managing the development and execution of all communications projects for customer work to ensure message and brand consistency and align with corporate strategies.
• Serve as the Account Manager and key communications strategist, advisor and coordinator for Advertising, Brand and Creative Communications. Support development, implementation and evaluation of communications plans based on an understanding of the client and designed to achieve business goals. Coordinate with other stakeholders in Corporate Communications.
• Provide information and insights to support the ongoing planning and evaluation process.
• Serve as primary point of contact with key clients on their communications projects.
• Develop and implement project plans including schedule and budget.
• Develop and maintain strong relationships with key clients based on understanding their business, their goals, their customers and their issues.
• Maintain open lines of communication that include the right balance of in-person interaction and attendance at their meetings.
• Collaborate with the Creative Services (copywriters, designers) teams on all marketing, advertising and creative development to ensure consistency and on-strategy execution. Ensure that work product is high quality and developed in a timely and cost-efficient manner.
• Follow defined workflow process.
• Work with key clients and the External Digital Communications Channels team to improve the company's online marketing channels and ensure processes are followed.
• Available to fulfill storm/crisis secondary Account Manager role after-hours for 1-2 months of the year.

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