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ServiceNow Admin

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Syntricate Technologies Inc

2024-11-06 23:48:00

Job location Raleigh, North Carolina, United States

Job type: fulltime

Job industry: Administration

Job description

ServiceNow Admin

Raleigh, NC onsite

Contract

Role Description:

Responsible for administration of ServiceNow tool

Troubleshooting Level 2/3 Incidents in ServiceNow Support queue

Accountable for Service Restoration/Resolution for incidents/tasks in-scope

Ensure production stability, and track issues to closure? Production Deployment & Certification

Pre-Production support

Limited to Small Enhancements

Code review and update as and when required for production issues

Regression testing support for small enhancements

Knowledge Management - Creating/Maintaining knowledgebase documents.

Vendor Liaison for the applications in (TCS) scope? Performance/Status/SLA Reporting

Reporting - FAILED EVENTS, Resolution, Error trending, Daily scorecard

Participate in Change analysis and planning

Production Deployment & Certification

Competencies: ServiceNow

Experience (Years): 6-8

Regards,

Ashutosh Pasbola

Assistant Manager Syntricate Technologies Inc.

Direct: (phone number removed)

Email: Web:

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Minority Business Enterprise (MBE) Certified E-Verified Corporation Equal Employment Opportunity (EEO) Employer

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